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State and Local Client Success Consultant
The Client Success Consultant (CSC) will represent GovDelivery to State and Local clients with primary responsibility for client retention and revenue growth. Key accounts will be chosen based on revenue size, complexity, and strategic importance to GovDelivery. The CSC will identify key accounts from the portfolio of accounts assigned by the Director of State and Local Solutions.
The position will report to the Director of State and Local Solutions with the objective of improving and expanding current sales and client services efforts. The CSC will work closely with Sales, Client Services and Product Management to provide clients with best practice guidance on their GovDelivery experience while looking for additional up-sell opportunities.
This position requires consultative selling skills, expert problem solving capabilities, a strong technical understanding of the web, experience with Software as a Service (SaaS) platforms, and the ability to translate the capabilities of a technology platform into specific benefits for a given client.
Responsibilities
- Guide clients to realize full value from their contracted services, ensuring client success and maximizing retention
- Ensure all strategic and target accounts are aware of relevant GovDelivery products, services and benefits that will contribute to their success.
- Enhance business relationships to leverage additional up-sell opportunities, including custom integrations
- Capture prospect referrals for the inside/outside sales team
- Work with key clients to ensure they are willing to reference our work and abilities
- Assist in uncovering future product needs and trends for the Product Development Team
- Work with Client Services and Solutions Consultants to ensure successful implementations for all listed accounts
Successful Candidates will have
- Five or more years increasing responsibility in a senior account or senior sales role at a successful software company
- Passion for public sector success
- Experience working with government and public sector clients at multiple levels of government (state, county, city)
- Strong industry experience in software, services, or subscription businesses
- Depth of understanding in Web 2.0, social media and Software as a Service
- Ability to use solutions selling techniques
- Excellent presentation, oral and written communication skills
- Outstanding interpersonal skills for relationship building
- World class problem solving skills
- Impressive record of improving client experience
- Enthusiasm for working in customer support
- Skill in enlisting internal help to navigate within a client organization
- Comfortable in a fast-paced environment, able to manage multiple projects on tight deadlines
- Proven ability to collaborate with cross-departmentally including Sales, Client Services, Product Management
- Willingness to travel, as needed, up to 50%
- BA/BS degree or equivalent
Compensation
The compensation package will be tailored to the candidate commensurate with candidate's experience and skills and includes base salary and performance-based incentives. Benefits include paid time off and holidays, medical and dental plan, and matching 401(k). GovDelivery is an Equal Opportunity Employer.
To apply for this position, send your resume to .(JavaScript must be enabled to view this email address)
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GovDelivery, Inc.
Attn: Human Resources
408 St. Peter Street, Suite 600
Saint Paul, MN 55102
Location: Saint Paul, MN
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Federal Newsletter, January 2012
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Public Sector Sales Consultant
Position Summary
The Public Sector Sales Consultant represents GovDelivery Inc products in the UK Central and Local Government marketplace with responsibility for client acquisition and revenue growth in certain central departments, agencies and local government bodies.
Working with all sizes of organisations and handling multiple accounts simultaneously, the Public Sector Sales Consultant has exceptional consultative selling skills, enjoys problem solving and is able to translate the capabilities of a technology platform into specific benefits for a given government organisation.
The Public Sector Sales Consultant has expertise selling technology products to program, public affairs and technology leadership within government, preferably products related to customer service, customer relationship management (CRM), or e-government, brings a detail-oriented approach to the job and has the skills and experience to lead the entire sales process from lead generation to procurement working closely with GovDelivery’s client success consultants, inside sales, marketing, and contract resources.
Responsibilities
- Represent GovDelivery products professionally and effectively with senior Government executives in communications, public affairs, customer service, program management, e-government and CIO roles
- Articulate the connection between prospect needs and our mission to “maximise direct connections through digital communications.”
- Achieve annual sales quota, with emphasis on consistent quarterly attainment
- Build business strategy to generate both short and long-term business for all products
- Increase awareness of GovDelivery offerings; build and strengthen customer relationships in the public sector
- Develop new business in target GovDelivery UK Government organisations.
- Provide accurate sales projections and keep thorough records of customer interactions
- UK and European travel
Preferred Skills
- Three or more years of increasing responsibility in a senior sales role at a successful software company
- Record of generating strong sales growth in previous positions; consistently meeting/exceeding quotas by bringing on 15 or more new clients per year
- Success selling products related to the government, citizen service, citizen relationship management (CRM), or e-government.
- Expertise using solution selling techniques
- Proven account planning skills
- Strong knowledge of government procurement
- Trusted advisor relationships with key government personnel
- Aptitude for crafting engaging communications to the appropriate technical level
- Knowledge of Web technologies and Social Media technologies
- Proven ability to track and measure results using CRM tools to drive and accelerate the sales process
- Bachelors degree
The ideal candidate for this position will also meet many of the following requirements:
- Deep experience with a sales methodology that focuses on customer information-gathering and consultative selling
- Passion for public sector success
- Product experience working with SaaS offerings
- Enterprise sales with licenses or subscriptions, recurring revenue models
- Familiarity with website interactive capabilities, including multiple digital communication options (e-mail, SMS, RSS, Social Media etc)
- Ability to simplify the sale of a complex, highly technical service
- Strong analytical skills
- Outstanding team player
- Excellent presentation and communication skills
- Fluency in French or German (desirable)
Compensation
The compensation package will be tailored to the candidate commensurate with candidate's experience and skills. Compensation will include base salary and performance-based incentives plus a 5% company pension.
To apply for this position, email your resume to:
.(JavaScript must be enabled to view this email address)
Location: Crawley, West Sussex, UK
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Homepage Gallery: 2011 Federal Digital Communications Report
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Product Marketing Manager
Position Summary
Reporting to the Director of Product Management, the Product Marketing Manager is responsible for successfully evangelizing GovDelivery product in an effort to drive product adoption and help customers realize the maximum value from our platform. The Product Marketing Manager will manage the product launch process ensuring all departments are prepared to market, sell, implement and support new applications and feature sets. This individual will assist in developing new products from existing ideas and developing new ideas based on industry/market, interfacing effectively and cross-functionally with Marketing, Development, Sales, Product Management and Business Operations.
The successful candidate will have strong organizational and communication skills and the ability to bridge the gap between sales and marketing requirements, efficiently bringing new products to market.
Responsibilities
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Drive the product marketing launch process across company teams (Marketing, Sales, Development, Client Services, Operations):
- Define product positioning of new features and drive creation of sales training and collateral for Federal, State and Local sales teams
- Ensure pricing strategy is in place prior to release
- Define and manage feature releases into either GA or Beta
- Ensure effective communication of new releases to existing user base
- Evangelize GovDelivery product offerings and provide leadership in communicating GovDelivery’s point of view inside and outside the company as to why capabilities function a certain way and how they can be used to enable customers to realize mission value
- Bring together and prioritize the point of view of the sales organization with respect to product development needs
- Develop strategic product marketing campaigns in conjunction with marketing team to promote the use and, where premium capabilities exist, purchase of new capabilities
- Work with sales and company leadership to define and manage profitable product bundle and positioning strategy leveraging both existing and new features
- Assist in creation of customer case studies that promote specific use cases of GovDelivery (e.g., “How GovDelivery is used for neighborhood crime alerts)
- Work with Data Analyst to define and leverage metrics relevant to product marketing, including vertical industry performance, feature usage and best practices
- Analyze potential GovDelivery technology and product partners
PREFERRED SKILLS
- 5 + years product marketing experience (post-degree work experience)
- Demonstrated ability to convey thought leadership and product mastery intraditional and social media
- Experience in SaaS product company
- CRM expertise. Salesforce.com preferred
- Expertise in email and digital marketing Positive and focused team player with passion for learning and teaching
- Excellent communication skills
Compensation
The compensation package will be tailored to the candidate commensurate with candidate's experience and skills. Compensation will include base salary and performance-based incentives. Benefits include paid vacation and holidays, medical and dental plan, and matching 401(k). GovDelivery is an Equal Opportunity Employer.
Location: Saint Paul, MN
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State & Local Newsletter, January 2012
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Louisville, Ky., Integrates Alerts into New Crime Map
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UK Newsletter, January 2012
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Tech Lessons from the Seattle Snowstorm
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US Government agencies upped digital communication in 2011
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2011 Represents Record Year for Government-to-Citizen Communications According to GovDelivery Study
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White House hopes new website will help create jobs
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Federal Account Consultant
The GovDelivery Federal team drives significant and steadily growing revenues via our growing suite of Digital Communications capabilities, delivered on our SaaS platform. The Federal Account Consultant functions as an “Executive Officer (XO),” providing support on presentation development, document preparation (Account Plans, Meeting Agendas, Statements of Work, Proposals), and checklists for follow-up actions. The Account Consultant will also conduct some meetings independently, at the direction of the Senior Vice President, to whom this position reports.
GovDelivery provides suite of digital communications offerings, including Citizen Service Management, Collaboration, Professional Services and Digital Communications Management (DCM), an emerging standard for government agencies across the US, as well as in the UK and Europe.
Each calendar quarter, GovDelivery transmits over 1 billion messages for its clients. What we do makes a difference for our clients and for our nation. Our Federal clients include agencies and/or offices in most Cabinet departments. See the current complete client list at http://www.govdelivery.com/whos-using-gd/full-list/federal.
The ideal candidate will have experience in outside sales, proposal development, and account management in the Federal government market. Join us to make a difference for GovDelivery and, most importantly, for our Federal government clients.
Responsibilities
- Develop first drafts of all documents needed to progress sales process (Account Plans, client/prospect communications, meeting agendas, checklists for follow-up actions, statements of work, and proposals)
- Attend key meetings with prospects, taking notes on significant points, and creating action checklists
- Accurately track all activity and notes in SalesForce CRM in a timely manner for self and the SVP
- Complete quarterly updates of Account Plans, referencing relevant items in SalesForce
- Communicate efficiently with consultants, partners, and resellers to maintain positive relationships and maximize sales results
- Understand complex customer requirements for digital communications with the public, including operational, business, and technical categories
- Create meeting notes and custom presentations from standard templates
- Collaborate with SVP and other colleagues to develop and implement effective strategies for winning in a competitive environment
- Support SVP in all activities necessary to meet and exceed quarterly sales targets
- Qualify marketing generated leads at the direction of the SVP
- Team efficiently and effectively with Client Success Consultants on upsell and cross-sell opportunities
Requirements
- Confident, competitive, thorough, flexible, and tenacious – focused on winning sales
- Proven track record selling in the Federal government market as an Account Executive and/or Account Manager
- Excellent presentation development skills and demonstrated facility with PowerPoint
- World class communications including writing skills, as demonstrated in sample documents, including statements of work and proposal sections
- Goal-oriented and self-motivated
- Successfully working independently and as a team member
- Demonstrated facility with MS Powerpoint, Excel and Word
- Success managing multiple priorities in a fast-paced environment
- 5+ years Federal market experience in IT, information services, or business services
- Experience with software sold on a subscription model (SaaS)
- Passion for public sector success
- Demonstrated success partnering with consultants and/or resellers
- Occasional (less than 10%) travel to company HQ and to some Federal clients outside the DC metro area
- Bachelor’s degree
Compensation
The compensation package will be tailored to the candidate commensurate with candidate's experience and skills. Compensation will include base salary and performance-based incentives. Benefits include paid vacation and holidays, medical and dental plan, and matching 401(k). GovDelivery is an Equal Opportunity Employer.
Location: Washington, DC
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GovDelivery acquisition adds voice alert option
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GovDelivery acquires New Jersey firm
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GovDelivery buy expands communications offerings
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GovDelivery Expands with GovInteract Acquisition
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GovDelivery Expands Multi-Channel Emergency Communication Capabilities with GovInteract Acquisition
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City of Plano Wins Excellence in Digital Communications Award
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GovDelivery’s Scott Burns Named One of 200 Minnesotans to Know
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Providing enhanced service to citizens through real-time information updates
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Sacramento County, Calif., Cuts Clutter in New Website
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Federal Newsletter - November 2011
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MHRA wins Digital Communications Award
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Homepage Gallery: Scott Video
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GovDelivery wins 2011 Deubener Award
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Farm Service Agency to end printing of newsletter, moves to GovDelivery
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Consumer Financial Protection Bureau
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USDA Office of Communication
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US Forest Service
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USDA Maine Farm Service Agency offers free online news service
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Chicago Transit Authority set to launch Twitter, Facebook accounts
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Homepage Gallery: Federal Event Video
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Homepage Gallery: Annmarie Video
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Homepage Gallery: LGIU
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Sheridan County Farm Service Agency Switching To GovDelivery
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County receives award for excellence in digital communications
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GovDelivery Continues Rapid Growth, Adding New Talent to Management Team
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Plant Protection and Quarantine Program grows stakeholder registry by 78% in two months
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GovDelivery Improves Government’s Capacity to Engage the Public
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Social Media’s Role in Cost-Effective Digital Communications
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Tacoma, WA
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Michigan Economic Development Corporation
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Linux Systems Administrator
The Linux Systems Administrator joins the team responsible for overall availability, reliability, and security of the GovDelivery suite of SaaS products and services. We maintain a very exciting, high transaction environment built on our internal cloud. The ideal candidate will have an understanding of data center systems as well as experience with cloud based computing. We are looking for an energetic, eager and driven professional to join our Technical Operations team!
The Linux Systems Administrator reports directly to the Technical Operations Manager and works in a group with four other Systems Administrators. If you have the initiative and drive to blaze a successful path in an organization that values results, entrepreneurship, and culture we want to hear from you!
Responsibilities
- Handle day-to-day problems and service requests related to OS, server and virtualization infrastructure.
- Participate in 24x7 on-call rotation and maintenance windows
- Complete appropriate validation processes as required with minimal deviations or discrepancies
- Build and configure new Linux/Unix systems
- Troubleshoots and resolves hardware and operating system problems
- Maintains and reviews system logs and reports
- Install new software releases, system upgrades, evaluate and install patches and perform system backup and recovery
Skills & Qualifications
- 3+ years’ experience with Linux or UNIX.
- Solid understanding of a UNIX-based operating system including paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions).
- Windows server software proficiency
- System management tools (capacity management, configuration management, automation etc.)
- VMware ESX or Vsphere software a huge plus
- SSL, SSH, and DNS
- Web servers and application servers
- Load balancers
- Work independently and complete tasks successfully within agreed upon deadlines.
- Write scripts in some administrative language (Perl, VBScript, a shell)
- Fundamental networking/distributed computing environment concepts; can configure NFS and Samba; can use nslookup or dig to check information in the DNS; understands basic routing concepts
- Comfort with most aspects of operating system administration; for example, configuration of mail systems, system installation and configuration, fundamentals of security, installing third-party software
- SMTP, POP and IMAP protocols and MTA experience (Sendmail, Postfix, etc)
Compensation
The compensation package will be tailored to the candidate commensurate with candidate's experience and skills. Compensation will include base salary and performance-based incentives. Benefits include paid vacation and holidays, medical and dental plan, and matching 401(k).
To apply for this position, send your resume to:
GovDelivery, Inc.
Attn: Human Resources
408 St. Peter Street, Suite 600
Saint Paul, MN 55102
-or-
.(JavaScript must be enabled to view this email address)
Location: Saint Paul, MN
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Minnesota Governor’s Office
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Homepage Gallery: Indiana Milestone
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State of Indiana Crosses 1 Million Mark in Digital Outreach Program
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GovDelivery and the City of Louisville: A Customer Success Story
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Bureau of Labor Statistics (BLS)
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