A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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sunset

Sometimes you can see the sunset, and it is a beautiful thing.  But when the sun is setting on your role and your ability to contribute to the organization you serve, it’s troubling.  That is happening for many public sector communicators, and there is still time to change and turn this disappointing sunset into a …
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listserv

Communicating important information to stakeholders is a huge responsibility for public sector organizations. In order to do this effectively, the method of sending those communications must be up-to-date with current technologies. Failing to do so can have a detrimental impact for any organization trying to efficiently reach its stakeholders.  An example of an outdated technology still …
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Laptop

Businesses are discovering that their audience is willing to share personal information with them under certain conditions, so can government communicators collect the same information to better serve stakeholders? A recent SDL report shows that different groups are comfortable sharing personal data, such as gender, age, income, and hobbies, to get more personalized offers. As government …
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Photo from Econsultancy

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third …
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trends-uk

In 2014, around 100 U.K. government communication professionals were surveyed to determine the most important trends driving public sector communication with the public and stakeholders. GovDelivery published the results in an e-book, the UK Trends E-book. Here are some of the findings.  Naturally, there were varied responses to our survey; however, communicators tended to share …
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infographic_th_stearnscounty

Lowering local crime rates is the goal of every law enforcement agency, but it’s not an easy goal to achieve. Local police departments create crime tip phone lines; however, calling isn’t always the best option to report crimes. And in this more digital world, many citizens prefer to use channels they’re already using. For this …
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WomensHealth.gov - website

Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American Customer …
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3-trends-fed

What are the top priorities for government communications in 2014 at the federal and local levels? This is the question we posed to 350 government communicators. Take a look at what they said about focusing on results, implementing multichannel strategy, and increasing outreach in this infographic, or grab a copy of the federal government report …
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Robot with envelope.

Have you seen the movie “Her” starring Joaquin Phoenix? In the movie, set in 2025, Phoenix plays a guy named Theodore, a lonely introverted man going through a divorce. Don’t worry, I won’t give anything away if you haven’t seen it yet. The part I want to highlight revolves around Theodore’s job. Theodore works for …
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ryan1

By Ryan Kopperud, Content Editor – GovDelivery Status quo methods of digital outreach often result in status quo audience growth results. Engaging a new and different audience requires innovative tactics, taking chances, and having some fun. At GovDelivery, we offer a wide variety of solutions that help organizations expand their reach to all kinds of …
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