A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Delivering a great citizen experience starts with building an audience to receive it. Fortunately, numerous digital channels and strategies exist to help you grow your reach and make an impact – here are just a few.    Public sector organizations are using digital communications to transform the citizen experience in a variety of ways, whether …
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Analyzing business growth

If you’ve read any of the articles looking back at the best of 2014 or anticipating 2015 trends as we close out the year, you know that open data, unsurprisingly, is a hot topic. GovDelivery was even in the news with our acquisition of open data champion, NuCivic, in December. It’s clear that open data …
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7 + billion messages sent, 52 new customers, 15 domestic and international events, and a major redesign on our core platform all add up to a very busy 2014 at GovDelivery! We joined forces with many new clients across the U.S. and Europe to deliver better communications and improve citizen interactions, and we even acquired a …
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2014-12-19 11_05_02-61141 GovDelivery DNR infographic_proof 1.pdf - Adobe Acrobat Pro

What happens when you bring together government agencies from 48 states in one place to talk about digital outreach? As it turns out, a lot of insight. GovDelivery had the opportunity to attend and present on digital outreach strategies at the Recreation Boating and Fishing Foundation (RBFF) 2014 State Marketing Workshop last week in Atlanta, where communication …
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nucivic-govdelivery

I have met some amazing people during my years serving government.  One that really stands out is Andrew Hoppin.  In 2010, when Andrew was CIO of the NY State Senate, another Andrew I greatly admire, Andrew Rasiej (founder of the Personal Democracy Forum), encouraged me to meet Andrew Hoppin. Andrew H. (got to keep the …
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Engage Social

Recent policy updates could mean the end of organic social media marketing on Facebook. Find out how you can shift your digital strategy so you don’t miss a beat.      Last November, Facebook announced that beginning in January of 2015, it will limit the amount of “overly promotional” posts that show up organically in …
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Are you still measuring and delivering to the goals put in place when you launched your current digital channels? That was the first challenge posed to attendees at the 5th Annual UK Government Communications Conference. At this year’s event, speakers across European, Central and Local government gathered to share strategies to delivering and measuring the …
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In 2014, new office holders and their communications teams will find new opportunities and challenges when they leave the campaign trail or the nomination hearings and take office. As you begin your new positions, you can expect to be flooded with action items, but what about your communications? You’ve spent months reaching out and connecting …
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Google’s at it again, redefining Gmail and the inbox experience. For public sector communicators, that means new opportunities and a whole lot more reason to boost their best practices. On October 22, 2014, Google launched Inbox, an email app designed to do what many email users have struggled to do for years: organize emails and …
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2014-10-28 16_02_34-Facts about Ebola

Ebola has arrived in the United States, bringing with it endless questions from the public and fear about what will happen next. Local, national and international news media outlets are devoting hours of coverage to Ebola “what ifs.”  So it’s inevitable that along with that coverage comes the dark side of communications: rumors and misinformation. …
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