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How social media has changed government-to-citizen interaction

November 18th, 2011 | Posted by Mary Yang in E-Government | Government 2.0 | Social Media

This is part two in our David Kirkpatrick video series. Did you catch yesterday’s video?

David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens.

He also delves into the question that many government employees have: “How should our government organization deal with negative comments on social media?”

Watch the video below:

What do you think? Do you agree with his assessment of how social media has changed how government agencies and organizations interact with the public?What do you think about his recommendations for handling negative comments?

Leave your thoughts in the comments!

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