A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Author Archives: GovDelivery

Top 6 Survey Best Practices

August 8th, 2014 | Posted by GovDelivery in Analytics/Data | Compelling Content | Tech - (1 Comments)
checklist

By John Simpson, Engagement Consultant at GovDelivery Surveys can be a great tool to gather public feedback, project impressions or even program success stories from your key audiences. However, the structure of the survey needs to be well planned in order to increase participation and get the insights you need. Organizations can get caught in …
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one more graph

By John Simpson, Engagement Consultant at GovDelivery  Most government organizations don’t need to be convinced of the importance of email and its impact in reaching key audiences and getting people to take action. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every …
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montgomery

By Amy Larsen, Client Success Consultant at GovDelivery GovDelivery is proud to partner with 14 of the 2014 Center for Digital Government’s Digital Counties Survey Winners. The Center for Digital Government’s Digital Counties Survey is conducted with the National Association of Counties (NACo) each year. All U.S. counties are invited to participate in the survey, and winners …
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journey

Originally Posted on Comm2Point0. By Dave Worsell, Director of Government Solutions at GovDelivery Europe. Every journey starts somewhere.  The easier the first step the faster it becomes to reach the destination. Here at GovDelivery we know we aren’t the final destination and we definitely aren’t one of the many distractions along the way.  However, we are one …
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Vector check mail envelope

By Angela Marinello, Implementation Specialist at GovDelivery We know that email is at the core of an effective communications strategy, but in the age of digital overload it’s tough to make your emails stand out in a crowded inbox. So, how do you craft more engaging and effective emails for your stakeholders? Here are four …
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digital

By: Nick Halliday Originally posted on Govloop  It is a fairly standard challenge to be asked to make an organisation ‘go digital’. Or more specifically make the people working there use digital tools and engagement techniques.  At an interview one of the most common question is ‘can you give an example of how you got the press …
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When Social Media gets Ugly

June 25th, 2014 | Posted by GovDelivery in Community Management/Engagement | Social Media - (0 Comments)
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By Amy Larsen, Client Success Consultant at GovDelivery Social media can be a beautiful thing. With unlimited possibilities for connections with billions of people worldwide, friendships can be strengthened, families can connect across the globe, and loyal customers can become raving fans, even friends, of your organization. But like most things, social media has a …
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Abhi

By Abhi Nemani, Civic Innovator-in-Residence at GovDelivery  As a student of civic technology for some years now, it’s rare that I come across numbers that stun me. I’ve grown accustomed to typical facts and figures echoed by players in the space: X engaged users, Y partner governments. Typically, you’ll see some breakouts but, like many things, …
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By Lucas Pillman, Technical Implementation Consultant at GovDelivery Government communications that use the “COPE” mentality (create once, publish everywhere) not only survive but thrive with their audiences. By publishing content to multiple channels at once, public sector organizations can make sure that important information is always in front of their stakeholders no matter where they see …
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2014-06-03 14_35_38-acgov.org_government_acdata_documents_whitepaper.pdf

In 2009, the White House launched its Open Government Initiative, with a goal of promoting transparency and increasing the efficiency of government, which included making public data available for use in new programs and applications. Since then, organizations from NASA to the City of Houston to the State of Colorado have been hosting hackathons to …
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