A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Author Archives: GovDelivery

journey

Originally Posted on Comm2Point0. By Dave Worsell, Director of Government Solutions at GovDelivery Europe. Every journey starts somewhere.  The easier the first step the faster it becomes to reach the destination. Here at GovDelivery we know we aren’t the final destination and we definitely aren’t one of the many distractions along the way.  However, we are one …
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Vector check mail envelope

By Angela Marinello, Implementation Specialist at GovDelivery We know that email is at the core of an effective communications strategy, but in the age of digital overload it’s tough to make your emails stand out in a crowded inbox. So, how do you craft more engaging and effective emails for your stakeholders? Here are four …
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digital

By: Nick Halliday Originally posted on Govloop  It is a fairly standard challenge to be asked to make an organisation ‘go digital’. Or more specifically make the people working there use digital tools and engagement techniques.  At an interview one of the most common question is ‘can you give an example of how you got the press …
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When Social Media gets Ugly

June 25th, 2014 | Posted by GovDelivery in Community Management/Engagement | Social Media - (0 Comments)
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By Amy Larsen, Client Success Consultant at GovDelivery Social media can be a beautiful thing. With unlimited possibilities for connections with billions of people worldwide, friendships can be strengthened, families can connect across the globe, and loyal customers can become raving fans, even friends, of your organization. But like most things, social media has a …
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Abhi

By Abhi Nemani, Civic Innovator-in-Residence at GovDelivery  As a student of civic technology for some years now, it’s rare that I come across numbers that stun me. I’ve grown accustomed to typical facts and figures echoed by players in the space: X engaged users, Y partner governments. Typically, you’ll see some breakouts but, like many things, …
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By Lucas Pillman, Technical Implementation Consultant at GovDelivery Government communications that use the “COPE” mentality (create once, publish everywhere) not only survive but thrive with their audiences. By publishing content to multiple channels at once, public sector organizations can make sure that important information is always in front of their stakeholders no matter where they see …
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2014-06-03 14_35_38-acgov.org_government_acdata_documents_whitepaper.pdf

In 2009, the White House launched its Open Government Initiative, with a goal of promoting transparency and increasing the efficiency of government, which included making public data available for use in new programs and applications. Since then, organizations from NASA to the City of Houston to the State of Colorado have been hosting hackathons to …
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By: Dan Slee Originally posted on The Dan Slee Blog It’s always good to see slow burning success… and even more so when it comes for people who have worked hard on it. John Fox spent a fair chunk of time at Sheffield City Council on a range of projects and working to get customer services …
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2014-05-20 13_21_59-BuzzFeed

By: Nick Halliday, National Audit Office (UK) Originally posted on Govloop  I recently attended an excellent event called News:rewired. As part of the event there was a speaker from Buzzfeed who highlighted their underlying principles. In particular they aim to ‘bake in the share imperative’ by creating engaging content that triggers actions such as: inspiring awe being positive surprising its readers It’s easy to be snooty …
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iStock_000013507003Small-email-archive

By Lucas Pillman, Technical Implementation Consultant at GovDelivery Are you reposting the content of the emails you send to stakeholders on your website? If not, you are missing out on two important benefits that can easily upgrade your current communications: increased SEO and outreach.  Increased SEO  Search engines love to see original and new content …
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