A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Author Archives: Scott Burns CEO of GovDelivery

sunset

Sometimes you can see the sunset, and it is a beautiful thing.  But when the sun is setting on your role and your ability to contribute to the organization you serve, it’s troubling.  That is happening for many public sector communicators, and there is still time to change and turn this disappointing sunset into a …
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Stories Matter

December 5th, 2013 | Posted by Scott Burns CEO of GovDelivery in Events | Federal Government | GovDelivery - (0 Comments)

When GovDelivery first entered the Federal market in 2003, we were a small company serving mostly local governments and a few state agencies.  With our team based in Minnesota we were told to “avoid Federal government like the plague” because we would never be able to serve such a confusing bureaucracy as a small company …
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Leadership in uncertain times

October 1st, 2013 | Posted by Scott Burns CEO of GovDelivery in Compelling Content | Current Affairs - (1 Comments)

I have never been a public servant, though I have been working with the public sector for years, and I see firsthand how challenging a week like this can be for public sector leaders. With shutdowns, furloughs, and other challenges, I sympathize with public sector leaders as they try to maintain focus and motivate teams. …
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Last week, I was able to attend the 2013 Personal Democracy Forum in New York City.  This conference and community is about the present and future impact of digital technologies on our democracy.  While listening to many of the thought-provoking and passionate presentations, there were a few different ideas that really spoke to me. Here …
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If you work in or around Federal government in technology, it’s impossible to have missed the White House’s new strategy for the federal government, Digital Government: Building a 21st Century Platform to Better Serve the American People. In the White House blog, U.S. Chief Information Officer Steven VanRoekel discussed the strategy as a critical roadmap …
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I’m a long time fan of the Personal Democracy Forum and am thrilled to be at PDF 2012, which is embarrassingly the first time I’ve been able to make the trip to see this important meeting of the Internet’s thought leaders in person. The theme of this year’s conference is the “Internet’s New Political Power” …
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By Scott Burns, CEO & co-Founder, GovDelivery In the private sector, we take for granted that effective communication is a mission critical function.  It’s a matter of survival.  If a company has a good product or service, but can’t explain it well, the company goes under.  It’s that simple.  In the public sector, the value …
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By Scott Burns, CEO & co-Founder, GovDelivery I have two questions for you: Why can't I send an electronic message to a mailing address? Why can I get my credit card statement and my mortgage statement electronically, but I can only get my Social Security Statement and County Taxes in the mail? If I know …
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By Scott Burns, CEO & co-Founder, GovDelivery Why does communication matter in your organization?  What impact does it have?  You always need to be thinking about your impact, but in these tight budget times, it's important to get the facts on the impact of communication into the dialogue when your organization is discussing priorities. This …
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Feedback loops: Measuring results is easier in the private sector

August 12th, 2010 | Posted by Scott Burns CEO of GovDelivery in E-Government | Government 2.0 | Web 2.0 - (1 Comments)

By Scott Burns, CEO & co-Founder, GovDelivery (Apologies to anyone outside the U.S. for this metaphor.) Imagine waking up one morning to attend a soccer game. You arrive a bit late and the game is already in progress. What you see is mind numbing. The players all have padded gear on, stop play every time …
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