A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Delivering a great citizen experience starts with building an audience to receive it. Fortunately, numerous digital channels and strategies exist to help you grow your reach and make an impact – here are just a few.    Public sector organizations are using digital communications to transform the citizen experience in a variety of ways, whether …
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7 + billion messages sent, 52 new customers, 15 domestic and international events, and a major redesign on our core platform all add up to a very busy 2014 at GovDelivery! We joined forces with many new clients across the U.S. and Europe to deliver better communications and improve citizen interactions, and we even acquired a …
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What happens when you bring together government agencies from 48 states in one place to talk about digital outreach? As it turns out, a lot of insight. GovDelivery had the opportunity to attend and present on digital outreach strategies at the Recreation Boating and Fishing Foundation (RBFF) 2014 State Marketing Workshop last week in Atlanta, where communication …
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In 2014, new office holders and their communications teams will find new opportunities and challenges when they leave the campaign trail or the nomination hearings and take office. As you begin your new positions, you can expect to be flooded with action items, but what about your communications? You’ve spent months reaching out and connecting …
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Google’s at it again, redefining Gmail and the inbox experience. For public sector communicators, that means new opportunities and a whole lot more reason to boost their best practices. On October 22, 2014, Google launched Inbox, an email app designed to do what many email users have struggled to do for years: organize emails and …
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By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog series will go into each of these basics reviewed in our webinar on Stakeholder Engagement in Federal Government to provide …
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Advertising concept: Brand on digital background

By Koi Hernandez, Design Fellow at GovDelivery Jeff Bezos, technology entrepreneur and CEO of Amazon gives a powerful statement of what a brand is, he states “your brand is what people say about you when you’re not in the room.” A brand is simply the first or last impression you leave your stakeholders. It is your …
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By Abhi Nemani, Civic Innovator-in-Residence at GovDelivery (Originally posted on Govloop) Whether we like it or not, the Internet of Things is becoming a reality. A McKinsey study estimates that the economic impact of IoT will be over $6 trillion in 2025. From selling consumers devices to help them track their fitness to building in smart sensors in …
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Time to Plan

By John Simpson, Engagement Consultant If you missed our earlier post, check out part one of our digital engagement blog series. This blog series will go into each of these basics reviewed in our webinar  on Stakeholder Engagement in Federal Government to provide some next steps you can take  to improve your agency’s digital engagement …
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We live in a world where “new” gets attention. How often have you focused on “breaking news” or “happening now” stories? You already know generating new content helps to improve engagement with your communications, but you don’t always need to start from scratch to capture an audience. In fact, there are many ways to use …
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