A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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By: Nick Halliday Originally posted on Govloop  It is a fairly standard challenge to be asked to make an organisation ‘go digital’. Or more specifically make the people working there use digital tools and engagement techniques.  At an interview one of the most common question is ‘can you give an example of how you got the press …
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By Steve Ressler, Founder of GovLoop  Last month, I was about to attend a fascinating session at the 49th session of the Public Governance Committee at OECD in Paris entitled “Innovative Technologies for Improving Public Sector Governance.” Over the course of the day, there were a number of fascinating presenters, including Digital Mexico Group, Behavioral Insights Group …
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IE

Earlier this week Microsoft confirmed that every version of Internet Explorer has a security vulnerability following an attack on the popular browser.  The vulnerability from this attack occurs for those using Adobe Flash with Internet Explorer. So what can you do if you’re using Internet Explorer within your organization? As of right now there’s only …
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In October of 2012 the UK government launched a new website, Gov.UK, which was designed to host all of the central government’s information in one spot. Neil Williams, Product Manager at Gov.UK, spoke about the strategy and process behind building the website in his presentation “Government Digital Service: Gov.UK” at this year’s UK digital communications …
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Good government communicators are chameleons. As communicators, you adapt quickly and effectively to changing situations every day, whether it’s internal (like last minute change to an email campaign) or external (like the recent government shutdown). You adapt as needed to engage the public amidst changing legislation, budgets and projects. But how well does your organization …
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Building a successful government communications plan has never been a simple task. In the digital age, it’s become increasingly difficult for citizens to receive your messages, considering the constant noise surrounding them. Content development is one of the many strategies in a government communicator’s digital toolbox that helps to capture more of these distracted citizens. But …
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In the era of social media, where people are accustomed to sharing everything all the time, news spreads like wildfire. One mistake by an organization and a communications crisis is born. While certainly no communications team wants to deal with a crisis, it’s a part of the job and an important one at that. Response …
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Living in a metropolitan area, I ride the bus and other major transportation a lot. It’s convenient, cheap and a great way to escape the cold Minnesota winters for a few blocks. And it also happens to be a good model for optimizing a successful digital communications strategy in government. Think about a bus route …
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Achieving cost savings, citizen engagement, and more effective services in their communities 2013 was a transformative year for the adoption of innovative technology in government. And some GovDelivery clients were at the forefront of these technology movements. Last week, Government Technology announced the winners of the 2013 Digital Cities awards. Coordinated by the Center for …
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As successful communications professionals, we are constantly measuring, evaluating and adjusting to ensure that our efforts are achieving real measurable results. Are your email messages getting read? Are your emergency notifications being delivered? Are your social media posts being shared? And most importantly, are your mission goals being met? If you’re a communications professional in …
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