A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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If we asked you a few years ago what the U.S. Department of the Interior is and what it does as a government agency, would you know? In 2009 after conducting research about this very question, the Interior realized that for the vast majority of the public, the answer was a resounding “no.” The Interior’s …
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Hello Screens

If you met someone at a party and she gave you her business card, would you simply take it and walk away? You might, say, if the host just opened up a fresh bag of Cheetos in the other room (who could blame you?) but chances are that person’s going to be much less inclined …
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ListCleanup

There comes a time in every homeowner’s life—the months of March, April, and May, to be exact—when you’re forced to stop, look around you, and realize that the cobwebs in the corner and the dryer that’s spitting flames can no longer be ignored. It’s that magical time of year when the brooms come out and …
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listserv

Communicating important information to stakeholders is a huge responsibility for public sector organizations. In order to do this effectively, the method of sending those communications must be up-to-date with current technologies. Failing to do so can have a detrimental impact for any organization trying to efficiently reach its stakeholders.  An example of an outdated technology still …
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Photo from Econsultancy

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third …
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Lowering local crime rates is the goal of every law enforcement agency, but it’s not an easy goal to achieve. Local police departments create crime tip phone lines; however, calling isn’t always the best option to report crimes. And in this more digital world, many citizens prefer to use channels they’re already using. For this …
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88% of marketers believe that email marketing does or will produce a return on investment (ROI) for their organization, according to a recent MarketingProfs article. According to the same article, nearly two-thirds of marketers surveyed also say that email is at the core of their business.  With the steady attention to emerging social media platforms …
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Which messages coming from the public sector made the greatest impact in 2013? What topics saw increased interest from the public? Which government organizations reached more people than ever by networking with their peers? Our year-in-review digital communications reports take a look at the 6 billion messages sent out by government organizations to sum up …
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After reading through what may have been my hundredth list of government communications, social media, and technology predictions for the new year, I came across one prediction that warranted a break in my obsessive trend reading: “numbers no longer matter.” In the Huffington Post’s list of 12 social media predictions in 2014, author Penny C. …
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