A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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With any government program, project, or initiative, you can’t just rely on an “if you build it, they will come” strategy. If nobody knows about your initiatives or projects, they can’t make a difference. To be truly successful at your job to drive engagement with these programs, you have to capture people while they are …
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Abhi

By Abhi Nemani, Civic Innovator-in-Residence at GovDelivery  As a student of civic technology for some years now, it’s rare that I come across numbers that stun me. I’ve grown accustomed to typical facts and figures echoed by players in the space: X engaged users, Y partner governments. Typically, you’ll see some breakouts but, like many things, …
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It’s the beginning of 2014 and, no surprise here, everyone has a different opinion on what should make the “best of” and “worst of” 2013 lists. Whether it’s the best tech innovations in government or the worst social media gaffes, everyone has something different to add. It’s not easy to sum up an entire year’s …
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As we wrap up 2013, we’re excited about what’s around the corner in 2014. It’s the time of year where everyone puts out predictions for 2014, but at GovDelivery, we want to know what you think. Instead of listing out all our predictions for the new year, we’re interested in learning what public sector trends …
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Despite a deluge of freezing rain and snow in Washington DC this week, GovDelivery’s annual Federal Digital Communications conference marched on. With more than 450 people tuning in via webcast and in-person, 6 speakers, 250+ tweets with an estimated impression of 1.2M people, and a lot of networking accompanied by a few bad weather horror …
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When GovDelivery first entered the Federal market in 2003, we were a small company serving mostly local governments and a few state agencies.  With our team based in Minnesota we were told to “avoid Federal government like the plague” because we would never be able to serve such a confusing bureaucracy as a small company …
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Public trust in government has been on the top of the radar lately following the U.S. government shutdown. In the height of the shutdown, Gallup released poll results showing that only 18 percent of Americans were satisfied with the U.S. government—that’s the lowest the satisfaction rating has been in Gallup’s history of asking the question …
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If three is company, then three hundred is one heck of a party. At last year’s Federal Digital Communications event, “The Transformative Power of Communications,” over three hundred attendees listened to presentations and panel discussions by some of the industry’s leading experts. Featuring a keynote address by Peter Sims, best-selling author of Little Bets, the …
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For government communicators and IT professionals, driving traffic to the website is one clear metric that can be tracked and analyzed over time as a measure of success. And, with Google Analytics and similar tools, you can point to increased Web traffic as part of your success as an IT professional or communicator. But in …
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By Amy Larsen, Client Success Consultant Time is something that communicators never have enough of when it comes to their work: building their audiences, managing their brand, staying current with content, meeting the demands of their stakeholders, etc. Many times the government communicators I work with are  balancing an ever-expanding task list between a few key team …
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