A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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About a decade ago, Malcolm Gladwell published his bestselling book The Tipping Point: How Little Things Can Make a Big Difference.  In the book, Gladwell says, “the success of any kind of social epidemic is heavily dependent on the involvement of people with a particular and rare set of social gifts.” He categorizes these people …
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Community and collaboration tools like Facebook, Google Drive and Salesforce.com are quickly becoming the status quo in the private sector and consumers’ lives, and citizens and government employees are increasingly expecting the same from the public sector in the form of online tools, customized services, and cloud-based document and information sharing. But government agencies are …
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I think we can all agree that we have some pretty big problems we need to solve in the world today. Climate change, the fiscal cliff, healthcare improvements, poverty, clean drinking water, and global pandemics are all massive issues governments across the globe need to solve. There’s smaller scale issues that need a lot of …
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By Steve Ressler, Founder, GovLoop I’ve recently had a number of conversations with folks government on what citizens truly want. Transactions/FAQ – There’s one camp that argues to focus on the break and butter – For example, the relaunched gov.uk which has a strong emphasis on fixing top frequently asked questions and optimizing 100,000+ transactions. Another …
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Last week, FCW noted an important milestone for federal agencies: “On Nov. 23, every federal agency will be expected to meet an important deadline set six months ago by the White House: the establishment of a digital governance structure within their organizations.” The article, written by Ed Meehan, goes on to explain why digital governance …
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Peter Sims video capture

Innovation is a hot buzz word these days. Tech magazines rank the most innovative companies in world. Industry groups do the same for government.  So what does it take to actually be “innovative?” In the book Running the Gauntlet by Jeffrey Hayzlett, Deustch Inc. CEO, Linda Sawyer states, “Be fearless and not afraid of failure. …
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This is a guest post from Dan Slee, Senior Press and Publicity Officer at Walsall Council in England. Last Thursdsay, Dan attended GovDelivery UK’s Annual Digital Communications conference to hear more about delivering real value to the public through effective use of digital communications. Okay, so here’s three things that may just help you fall …
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Yesterday, ReadWriteWeb posted an article detailing why Dallas Mavericks owner and tech billionaire, Mark Cuban, is taking his social media engagement elsewhere, effectively abandoning Facebook as the Dallas Mavericks’ primary social media tool for connecting with fans. Why? The short version: “He’s sick of getting hit with huge fees to send messages to his team’s …
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Although email traces its history all the way back to the university system in the late 1960s, it wasn’t until the early 1990s that this simple way of communicating literally changed our lives. Just as snail mail was eventually superseded by faxes for the highest priority communications in the 1980s, email came roaring into popular …
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By Jennifer Kaplan, Product Marketing Manager, GovDelivery We’ve all heard the numbers. 8,000+ flights cancelled. Hundreds of thousands already evacuated. Mass transit shut downs up the Eastern Seaboard.* (stats from CNN)  Up to 60 million people will be affected. Hurricane Sandy, now the largest storm ever recorded in the Atlantic, is here. President Obama, addressing …
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