A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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By Kathy Kyle, Digital Communications Consultant, GovDelivery A recent BBC article explores how the National Health Service (NHS) has spent £13 million on public relations and whether the Trust and the public is receiving value for money. Some NHS Trusts have commented that the use of PR firms is necessary to educate the public on …
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Remember the game "Telephone" in kindergarten where all the kids sit in a circle and the teacher whispers a message into the first child's ear, then he/she whispers it into the next child's ear until the passing of information comes full circle?  The message communicated by the teacher to the first student is completely different than …
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By Zach Stabenow, Executive Vice President & Co-Founder, GovDeliveryWe like to highlight innovative agencies that are using creative ways to “Reach the Public.”  Today, we are showcasing how Oakland County, Mich., uses GovDelivery’s communication platform to enhance costs savings, as well as keep citizens informed during a challenging public health scare: the H1N1 flu epidemic.  …
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One of my first mentors who ran a region of what was then called Ameritech (a baby bell in the midwest), had a saying, "If you value it, measure it."  The larger the organization, the more this holds true.  In government, tracking results and sharing results promotes transparency, accountability and understanding of the value of …
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GovDelivery has had a lot of inquiries from citizens and media this week asking for our recommendations on how the public can stay informed during this critical time.  We are not public health experts, but our work with key health agencies gives us some perspective on resources available to the public. We are all being …
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