A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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By Amy Larsen, Client Success Consultant at GovDelivery Social media can be a beautiful thing. With unlimited possibilities for connections with billions of people worldwide, friendships can be strengthened, families can connect across the globe, and loyal customers can become raving fans, even friends, of your organization. But like most things, social media has a …
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By: Dan Slee Originally posted on The Dan Slee Blog It’s always good to see slow burning success… and even more so when it comes for people who have worked hard on it. John Fox spent a fair chunk of time at Sheffield City Council on a range of projects and working to get customer services …
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Bird-Twitter

Recently Twitter announced that, like it or not, on May 28th all user profiles will officially switch over to a new layout. The design, which many people have referred to as “Facebook-esque,” introduces a number of new features and focuses much more heavily on images and video. In addition to a larger cover picture and …
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Photo from Econsultancy

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third …
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See original post on GovLoop. Guest Post by: Derek Belt, Social Media Specialist – King County, WA Have you watched somewhat helplessly these past few months as your Facebook interactions dropped rapidly? Has the “reach” of your posts dipped as low as you’ve ever seen it, no matter how great your content is? It’s not your …
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Our digital communications tour is in full swing! Over the last month we’ve visited Oakland, CA and Austin, TX, sparking conversations on the value of technology, outreach, and communications in government, as well as strategies to increase that value. We’ve hosted many innovative, successful speakers, from private sector thought leaders with successful social media start-ups …
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This post is a continuation from last month’s blog answering some of the questions we received during and following our Citizen Engagement webinar with insights from Ruthbea Clarke of IDC Government Insights and Mary Yang of GovDelivery. In the last post, we were able to compile the responses to questions answered during the webinar. Here …
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By Amy Larsen, Client Success Consultant As a government communicator, how can you be sure you’re connecting with your audience with the continuously changing landscape in social media? A channel that is nearly ubiquitous in the world of online communications is Facebook. Boasting more than 1 billion monthly active users, Facebook continues to dominate the social …
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In recent years, social media channels have taken the limelight as the preferred platform for communications and connectivity to the masses. Organizations wishing to disseminate information broadly and efficiently are embracing social media as one of their core marketing tools, even using outlets such as Facebook, LinkedIn and Twitter to pitch press releases to journalists. …
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It’s difficult to keep up with the newest social media trends; just when you think you know the most important sites available to communicate with the public, new ones pop up. There are currently no less than 70 networking sites deemed federal-compatible for government use, making the possibilities somewhat overwhelming. The increase of social media …
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