A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Collaboration, customer service, and mobile communications top the list of trends important to state and local governments in 2013, according to results of a GovDelivery survey of more than 400 individuals in U.S. state, county and city government organizations. Improvements to the three trends can help state and local governments fulfill their core missions more …
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More collaboration, better customer service, and expanded use of mobile devices and applications are top trends for federal government agencies in 2013. The trends are intertwined. Mobile devices/apps make information available 24/7 and increase interaction between customers and agencies and between agencies. The result is more collaboration and better customer service. About 200 individuals in …
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When the transcontinental telegraph line was completed in 1861, the Pony Express stopped sending riders galloping across the United States to deliver important messages. Change marched on. Mail transport by the railway gave way to the highways and then the airways. Of course, the internet has ushered in the digital age, and again the communications …
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Customer service, collaboration, and mobile communications top the list of trends important to UK government in 2013, according to results of a GovDelivery survey of nearly 100 individuals. The respondents – individuals within the UK government — identified the top trends from a list of hot topics, such as big data/open data, cybersecurity, budgets, technology …
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By Lance Horne, General Manager, GovDelivery Federal Team No one thought it would happen. If you look back at all the news stories and interviews, no one in the Federal government believed that sequestration would actually happen. But here we are, and it’s clear that sequestration is making an impact. In my last post, I …
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Believe it or not, government organizations can learn a thing or two from McDonald’s. While on the surface the two hold very little in common with one another, similarity can be found in their mission to get the word out and to serve and satisfy their customers. For many organizations, getting customers to engage with …
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Imagine for a moment that you are in an area that is about to be hit by a hurricane. What would you want to know to prepare? Do you know where the safest place will be? How will you contact other family members if separated? These questions are extremely important when faced with a disaster. …
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I know what you’re probably thinking, “What is futurism?” And then your next question is likely, “And what’s that got to do with government?” I’ve been reading a recently published book, Think Like a Futurist: Know What Changes, What Doesn’t, and What’s Next by Cecily Sommers, that explains futurism as the practice of engaging in …
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Co-written by Mary Yang, Senior Communications Manager, and  Anna Stroncek, Marketing and Communications Intern- GovDelivery The recent Google announcement that it would be shutting down Google Reader has led to a flurry of blog posts and discussions around RSS feeds, their importance (or lack thereof), and what to do now. What is an RSS Feed? …
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By Kathy Kyle, Digital Communications Consultant, GovDelivery A recent BBC article explores how the National Health Service (NHS) has spent £13 million on public relations and whether the Trust and the public is receiving value for money. Some NHS Trusts have commented that the use of PR firms is necessary to educate the public on …
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