A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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2014-08-13 10_59_59-U.S. Department of Labor -- Newsroom

By Lucas Pillman, Implementation Consultant For most public sector organizations, just having a website is not enough when it comes to engaging stakeholders and increasing stakeholder satisfaction. Government communicators need to be constantly driving traffic to that website through multiple channels so that their mission-driven content is consistently being engaged with and used by stakeholders. …
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By Brendan Johnson, Design Intern at GovDelivery As government communicators, often we have to work with design in all formats, especially digital design. But when you need to throw a picture up on your website, into an email, or send out in a social media post, is it a quick and easy process? Do you …
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2014-07-01 12_09_39-direct.govdelivery.com_ons-triple-your-reach-web

As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore. While …
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With any government program, project, or initiative, you can’t just rely on an “if you build it, they will come” strategy. If nobody knows about your initiatives or projects, they can’t make a difference. To be truly successful at your job to drive engagement with these programs, you have to capture people while they are …
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2014-05-28 12_17_09-www.govdelivery.com_pdfs_Infographic_7-website-trends.pdf

We all know the saying “you’ll never have a second chance at a first impression.”In the digital age, your website is like the face, voice, and hands of your organization, so it’s important that you invest the time into making that first impression count. As a government agency, your website plays a crucial role in …
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By Lucas Pillman, Technical Implementation Consultant at GovDelivery Are you reposting the content of the emails you send to stakeholders on your website? If not, you are missing out on two important benefits that can easily upgrade your current communications: increased SEO and outreach.  Increased SEO  Search engines love to see original and new content …
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IE

Earlier this week Microsoft confirmed that every version of Internet Explorer has a security vulnerability following an attack on the popular browser.  The vulnerability from this attack occurs for those using Adobe Flash with Internet Explorer. So what can you do if you’re using Internet Explorer within your organization? As of right now there’s only …
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Smartphones

By: Amy Larsen, Client Success Consultant at GovDelivery  Navigating the land of mobile application development can be a challenge, even for government agencies with sizeable budgets and plenty of talented resources.  After you overcome the hurdles of planning, development, and testing your app, you’ll have to decide how to launch, market, maintain and drive more …
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WomensHealth.gov - website

Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American Customer …
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we-co

Guest Post by: Lynn Wehrman, President & Test Management Team Director, WeCo As the President of a small, mission-based start-up, I’m often asked what led me to leave a comfortable government position to pioneer a company in a field that is only just emerging, covering a need that few companies understand: electronic accessibility.  While the …
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