A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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In government communications, there are so many rules and regulations that need to be met, and it’s easy for that to take over the writing. But we all know that kind of writing is hard to understand. Writing in plain language is critical to improving stakeholder/customer satisfaction. If you’re working on eliminating the jargon, or …
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By Amy Larsen, Client Success Consultant Sometimes, finding the right communication channel to best connect with stakeholders can be challenging for government organizations. You might have stories or news that you’d like to share, but the content doesn’t neatly fit in the press release category, isn’t quite dynamic enough for a newsletter, and wouldn’t be …
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By Rishi Vajpeyi, Solutions Consultant Among content management systems—software that enables publishing, editing and modifying content on a website—Drupal continues to be a major player in the public sector space following its widespread adoption by the White House, Small Business Administration, House of Representatives, Department of Energy, and Department of Education, to name just a few customers.  In …
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Achieving cost savings, citizen engagement, and more effective services in their communities 2013 was a transformative year for the adoption of innovative technology in government. And some GovDelivery clients were at the forefront of these technology movements. Last week, Government Technology announced the winners of the 2013 Digital Cities awards. Coordinated by the Center for …
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Helping citizens is at the core of government’s mission, so shouldn’t it follow that helping is also at the core of government communications? In the age of social media and mobile, it can be easy to feel like your organization’s voice is just one in a countless sea of others. In an effort to set …
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As successful communications professionals, we are constantly measuring, evaluating and adjusting to ensure that our efforts are achieving real measurable results. Are your email messages getting read? Are your emergency notifications being delivered? Are your social media posts being shared? And most importantly, are your mission goals being met? If you’re a communications professional in …
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Online reviews aren’t just for your favorite restaurant or bed and breakfast anymore. They’re becoming a commonplace standard for any consumer-facing organization—including in the public sector. In our 3 Ways Peer-to-Peer Services Will Rock Government’s World blog post awhile back we touched on how Yelp, among other online review sites, is already being used to …
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I am an admitted social media addict–I’m constantly connecting, checking and updating my various personal accounts. Although it’s been around for awhile now, lately I have found myself borderline obsessed with Instagram. It’s wonderfully engaging and combines the best parts of Facebook and Twitter through a constantly updated stream of photos. Instagram describes itself as …
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“No department can sit in isolation… so many things that the citizen is interested in connect between departments and they connect between you and central government. And if government is going to be successful at delivering this very ambitious intent to put the public and business at the heart of everything then that is really …
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Let’s do a little exercise, shall we? Read the following two sentences out loud: “It is great that you are reading this sentence.” “It’s great that you’re reading this sentence.” Now, tell us, which one came out of your mouth more naturally? Unless you’re a robot or William Shatner, we’re going to guess it was …
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