A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Online reviews aren’t just for your favorite restaurant or bed and breakfast anymore. They’re becoming a commonplace standard for any consumer-facing organization—including in the public sector. In our 3 Ways Peer-to-Peer Services Will Rock Government’s World blog post awhile back we touched on how Yelp, among other online review sites, is already being used to …
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I am an admitted social media addict–I’m constantly connecting, checking and updating my various personal accounts. Although it’s been around for awhile now, lately I have found myself borderline obsessed with Instagram. It’s wonderfully engaging and combines the best parts of Facebook and Twitter through a constantly updated stream of photos. Instagram describes itself as …
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“No department can sit in isolation… so many things that the citizen is interested in connect between departments and they connect between you and central government. And if government is going to be successful at delivering this very ambitious intent to put the public and business at the heart of everything then that is really …
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Let’s do a little exercise, shall we? Read the following two sentences out loud: “It is great that you are reading this sentence.” “It’s great that you’re reading this sentence.” Now, tell us, which one came out of your mouth more naturally? Unless you’re a robot or William Shatner, we’re going to guess it was …
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Public trust in government has been on the top of the radar lately following the U.S. government shutdown. In the height of the shutdown, Gallup released poll results showing that only 18 percent of Americans were satisfied with the U.S. government—that’s the lowest the satisfaction rating has been in Gallup’s history of asking the question …
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If three is company, then three hundred is one heck of a party. At last year’s Federal Digital Communications event, “The Transformative Power of Communications,” over three hundred attendees listened to presentations and panel discussions by some of the industry’s leading experts. Featuring a keynote address by Peter Sims, best-selling author of Little Bets, the …
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If you’re on a mission to grow your subscriber base – and many in government are – this is the post for you!   Recently, ReturnPath published a report showing trends that may help you avoid some subscriber list pitfalls. These trends were culled from private sector email marketing, and with as much as you need …
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How a Police Department established an online following more than eight times the size of their city’s population It’s not every day that a small police department makes an impact in their community and across the world through digital communications, but that’s exactly what’s happening in Brimfield, Ohio. The Brimfield Police Department (PD) has a city …
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Like you, we’re breathing a giant sigh of relief that the federal government shutdown has ended and that hundreds of  government employees are finally able to go back to work. But as much as you may want to jump back into the projects you were working on, it’s hard to ignore that the public’s confidence …
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For government communicators and IT professionals, driving traffic to the website is one clear metric that can be tracked and analyzed over time as a measure of success. And, with Google Analytics and similar tools, you can point to increased Web traffic as part of your success as an IT professional or communicator. But in …
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