A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Earlier this week Microsoft confirmed that every version of Internet Explorer has a security vulnerability following an attack on the popular browser.  The vulnerability from this attack occurs for those using Adobe Flash with Internet Explorer. So what can you do if you’re using Internet Explorer within your organization? As of right now there’s only …
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Smartphones

By: Amy Larsen, Client Success Consultant at GovDelivery  Navigating the land of mobile application development can be a challenge, even for government agencies with sizeable budgets and plenty of talented resources.  After you overcome the hurdles of planning, development, and testing your app, you’ll have to decide how to launch, market, maintain and drive more …
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ListCleanup

There comes a time in every homeowner’s life—the months of March, April, and May, to be exact—when you’re forced to stop, look around you, and realize that the cobwebs in the corner and the dryer that’s spitting flames can no longer be ignored. It’s that magical time of year when the brooms come out and …
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sunset

Sometimes you can see the sunset, and it is a beautiful thing.  But when the sun is setting on your role and your ability to contribute to the organization you serve, it’s troubling.  That is happening for many public sector communicators, and there is still time to change and turn this disappointing sunset into a …
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listserv

Communicating important information to stakeholders is a huge responsibility for public sector organizations. In order to do this effectively, the method of sending those communications must be up-to-date with current technologies. Failing to do so can have a detrimental impact for any organization trying to efficiently reach its stakeholders.  An example of an outdated technology still …
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Laptop

Businesses are discovering that their audience is willing to share personal information with them under certain conditions, so can government communicators collect the same information to better serve stakeholders? A recent SDL report shows that different groups are comfortable sharing personal data, such as gender, age, income, and hobbies, to get more personalized offers. As government …
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Photo from Econsultancy

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third …
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trends-uk

In 2014, around 100 U.K. government communication professionals were surveyed to determine the most important trends driving public sector communication with the public and stakeholders. GovDelivery published the results in an e-book, the UK Trends E-book. Here are some of the findings.  Naturally, there were varied responses to our survey; however, communicators tended to share …
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infographic_th_stearnscounty

Lowering local crime rates is the goal of every law enforcement agency, but it’s not an easy goal to achieve. Local police departments create crime tip phone lines; however, calling isn’t always the best option to report crimes. And in this more digital world, many citizens prefer to use channels they’re already using. For this …
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WomensHealth.gov - website

Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American Customer …
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