A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Last week we hosted government communicators from across Northern California for our first Digital Communications Tour stop of 2014 in Oakland, California (look for our upcoming events near you in Austin, Raleigh, Washington D.C., and St. Paul). Government communicators took the Bay Area by storm to discuss communicating with more people and encouraging those people …
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Our CEO Scott Burns closed out this year’s U.K. digital communications event with some important insights into something we’ve talk about often on this blog, “The Power of the Message”. As Scott notes in his introduction, the climate of public sector communications has changed a lot over the years. A decade ago, government agencies would …
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At this year’s U.K. digital communications event, “Reaching More People: Transforming Public Service Delivery with Collaborative Communications”, Oliver McGuire and Mike Brook of HM Revenue and Customs (HMRC) spoke about their agency’s efforts to reach more people in a more effective way in their presentation, “Central Government Success Story: HMRC”.  Oliver, SME Education Strategy Manager …
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At November’s UK annual digital communications event in London, speaker Carl Haggerty offered his insights (and delightful illustrations) about the the state of local government communications.  Carl, a Digital Communications Manager for the Devon City Council, started off by noting that local governments have taken on massive amounts of debt and are being forced to …
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In her presentation, “Unitary Government Success Story: Southampton City Council,” at this year’s annual UK digital communications event, Communications Manager Rosanna Coppen shared the story of Southampton City Council’s journey to creating a successful email marketing program.  Prior to switching to the GovDelivery system in July of 2012, all of the Council’s group emailing was …
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For the elderly and people with disabilities, snowstorms can mean being trapped at home unable to get to work, to the food store, to the pharmacy, or have the mail delivered. It can mean that for days, you’re stuck alone in your home fearful of what might happen and that the stability of your health …
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The Port of Tacoma was looking for a digital communications solution to deliver relevant information to its stakeholders, and increase the number of those stakeholders that it was able to quickly and easily reach. Using GovDelivery, the Port of Tacoma overcame challenges in deliverability, automation and integration with internal systems. The GovDelivery Communications Cloud is now …
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According to a recent article by Nextgov, “cities hold the largest share of government data in the U.S., covering everything from liquor licenses to teacher performance reviews, but only a handful of cities have released that data to outside researchers and app developers.” This Nextgov article is one of many addressing the use of open …
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By Amy Larsen, Client Success Consultant When I talk with state and local government organizations that are interested in communicating more with the public, there is a usually a pretty consistent idea on what kinds of information should go out to citizens. Far and away the messages we see most frequently from state and local …
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