Part three in our David Kirkpatrick video series! Did you catch our first and second videos?
David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking.
He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction.
Watch the video below:
Do you think his view on government organizations and agencies leveraging Facebook is possible? Are you trying to do this already in your government organization? How successful have you been?
This is part two in our David Kirkpatrick video series. Did you catch yesterday’s video?
David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens.
He also delves into the question that many government employees have: “How should our government organization deal with negative comments on social media?”
Watch the video below:
What do you think? Do you agree with his assessment of how social media has changed how government agencies and organizations interact with the public?What do you think about his recommendations for handling negative comments?
In October, GovDelivery hosted a social media conference in Washington, D.C. with nearly 300 attendees, from local government workers to Federal employees and government contractors.
At the heart of the event was a Facebook foundation: David Kirkpatrick, author of “The Facebook Effect,” delivered an engaging keynote presentation, and Adam Conner, Associate Manager of Public Policy at Facebook, spoke on Facebook’s Top 10 for Government.
David talked at length about Facebook and how it has drastically changed the way people communicate and connect. He spent a lot of time with Mark Zuckerberg, learning the Facebook story, but he before he wrote “The Facebook Effect,” he spent many years as the senior editor for internet and technology at Fortune magazine. While at Fortune, he wrote cover stories about Apple, IBM, Intel, Microsoft, Sun, and numerous other technology subjects. Beginning in 2001, he created Fortune‘s Brainstorm conference series. More recently, he organized the Techonomy conference on the centrality of technology innovation for all human activity. He appears frequently on television, radio, and the Internet as an expert on technology.
With this kind of history and knowledge, we couldn’t help but ask David his thoughts on the future of social media.
Watch his assessment:
What do you think? Have we reached the pinnacle of social media sites (Facebook, Twitter, YouTube, Flickr), or will others develop in the next few years and overtake Facebook (Google+, maybe)? Leave your thoughts in the comments!
This is part one in a three-part video series with David. Check back for new videos!
For a full video of David’s keynote, visit our event video page.
How social media has changed government-to-citizen interaction
November 18th, 2011 | Posted by Mary Yang for GovDelivery in E-Government | Government 2.0 | Social Media - (0 Comments)This is part two in our David Kirkpatrick video series. Did you catch yesterday’s video?
David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens.
He also delves into the question that many government employees have: “How should our government organization deal with negative comments on social media?”
Watch the video below:
What do you think? Do you agree with his assessment of how social media has changed how government agencies and organizations interact with the public?What do you think about his recommendations for handling negative comments?
Leave your thoughts in the comments!
citizen service, David Kirkpatrick, engagement, Facebook, government, government services, law enforcement, negative comments, outreach, public safety, responsiveness, social media, transparency