A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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By Scott Burns, CEO & co-Founder, GovDelivery (Apologies to anyone outside the U.S. for this metaphor.) Imagine waking up one morning to attend a soccer game. You arrive a bit late and the game is already in progress. What you see is mind numbing. The players all have padded gear on, stop play every time …
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