A blog about digital government, communications, citizen satisfaction & engagement, GovDelivery, and other e-government issues
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Almost as soon as email was created, people started creating email lists so they could reach others with related interests. Email list software like LISTSERV became a vital way for communities of people to interact with each other. In 2013, email is still incredibly valuable as a communication channel, playing an important role in government …
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Co-written by Anne Doucot and Mary Yang In my last post, I talked about how reaching the maximum amount of people that you can during an emergency can be the difference in saving more lives. And if you’ve been following along in the last couple of posts and podcasts from this series so far, you’ve …
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On Thursday, July 18th, the 2013 Digital Counties Survey awards were announced by the Center for Digital Government in conjunction with the National Association of Counties. The winners were chosen for efficiently and effectively using technology to better the lives of local citizens and improve operations for the counties. Tough budgetary times can lead to …
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Last week, one of the greatest cheesy movies of all time debuted on the Syfy channel. Sharknado. In case you missed it, here’s the premise. There’re lots of really big sharks in the ocean and they’re all really angry. Due to some weird weather, the sea level begins to rise in Los Angeles and a …
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There are many ways to tell a story. In my last post, Jazz Up Text with Graphics to Capture Reader Attention, I discussed why infographics are so important to communicators – and to the story you’re trying to tell. From comic-like images to instructional diagrams to traditional charts and graphs, visuals can increase readership and …
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In my last post, I discussed how a siloed communications system doesn’t work in emergency communications. The term, silo, refers to departments within an organization working separately with little to no communication with each other. For example, in the public sector, emergency notifications are typically handled separately from the communications team. Taking full advantage of …
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Guest post by Jim Garrow, Operations and Logistics Manager, Philadelphia Department of Public Health When I follow emergencies unfolding online, I follow them using Twitter. It’s where news breaks these days. The problem is that it keeps breaking. Over and over and over again until the entire situation is a mish-mash of unhelpful posts. Let …
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One small change can make the difference between your digital communications getting read or ignored. And it’s an easy change to make. Simply add graphics to your text and you’ll get more traffic, increased readership, and better search engine optimization (SEO). The increases can be quite dramatic. High quality visuals are 30 times more likely …
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As a government professional, chances are you know a thing or two about emergency notifications. It’s a critical tool that is an absolute necessity as a means to communicate effectively with the public in times of emergencies. However, what you may not realize is that using a single platform system to manage your emergency communications …
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If your government organization is one of the many already using Twitter, you are already familiar with the power your organization can harness through hashtags. Hashtags are identifiers that turn otherwise disparate phrases into searchable trends, like #sotu for “State of the Union.” They enable new search capabilities by letting users “discover” messages through similar …
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