Part three in our David Kirkpatrick video series! Did you catch our first and second videos?
David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking.
He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction.
Watch the video below:
Do you think his view on government organizations and agencies leveraging Facebook is possible? Are you trying to do this already in your government organization? How successful have you been?
Let us know what you think by leaving a comment!
How social media has changed government-to-citizen interaction
November 18th, 2011 | Posted by Mary Yang for GovDelivery in E-Government | Government 2.0 | Social Media - (0 Comments)This is part two in our David Kirkpatrick video series. Did you catch yesterday’s video?
David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens.
He also delves into the question that many government employees have: “How should our government organization deal with negative comments on social media?”
Watch the video below:
What do you think? Do you agree with his assessment of how social media has changed how government agencies and organizations interact with the public?What do you think about his recommendations for handling negative comments?
Leave your thoughts in the comments!
citizen service, David Kirkpatrick, engagement, Facebook, government, government services, law enforcement, negative comments, outreach, public safety, responsiveness, social media, transparency