At GovDelivery, our mission is to help transform the way government organizations communicate with the public and we’re continuously improving our platform towards that goal.
This summer, we’re excited to release new enhancements that will both improve how you use GovDelivery, and make your organization even more effective than ever before. We’ve designed responsive subscription pages, added customer service tools and training videos, highlighted our emergency notification system, and more
Responsive Subscription Pages
Reaching more people through digital channels is one of the most important things your organization can do to achieve your goals. Growth in the mobile device market has rapidly accelerated the use of digital channels like email, SMS, and social media.
With the growing use of mobile, GovDelivery clients are generating more sign-ups and reaching more people than ever before. In fact, GovDelivery clients have now reached over 50 million people, and over 30,000 new people are signing up everyday. With hundreds of millions of smartphones and tablets in the United States, it’s important that your website visitors can easily sign up for updates in a mobile friendly way. If your sign-up process isn’t designed to accommodate a variety of screen sizes, subscribers can have difficulties, become frustrated, and abandon the subscription process.
That’s why GovDelivery is pleased to launch our new responsive subscription pages. These pages scale to meet the width of whatever device your new subscribers are using.
We’ve added an improved call-to-action for navigation buttons in the sign-up process, and optimized the size and placement of all fonts, free-form text boxes, and radio buttons. We’ve also increased the space in between each action, making it easier for subscribers to make selections with a finger. These design improvements will increase your sign-up rates and improve the overall user experience for your new subscribers.
Last quarter GovDelivery launched a brand new support site, which gave us metrics on the content that matters most to you, our administrators. With the popularity of our training section, we’ve begun developing new and improved video content to help you learn more in less time.
We still offer our weekly live training sessions, but we’ve reorganized our video content and begun developing a catalog of new training videos that anyone in your organization can watch on demand. You can view and review as many videos as you’d like, on your own time, about the subjects that matter most to you.
Our first new series of videos focuses on our Advanced Bulletin Editor, which allows your organization to control the branding, look and feel of your email newsletters. Our second new series provides best practices and step-by-step instructions on getting the most out of GovDelivery’s integrations with Twitter. Check back throughout the year for more videos, as our catalog continues to grow.
GovDelivery’s Emergency Notification System
At GovDelivery, emergency communication is in our DNA. For over 10 years, the public sector has used our digital communications platform to keep stakeholders informed during emergencies, and to communicate critical information in the aftermath as well. In 2013, during 3 of the worst disasters in the United States, GovDelivery was there.
- During the Boston Marathon bombing, the Wellesley Police Department, City of Baltimore and other organizations all used GovDelivery to send out information about transit service interruptions, road closures, school closings and more.
- During the Yarnell Hill Fire in Arizona, GovDelivery helped support the fire team to send communications, including press releases and updates, around the tragic fire that took 19 lives.
- When tornados devastated communities across Oklahoma, GovDelivery teamed up with the City of Moore, Oklahoma and the state run OK Strong (the official website for resources and recovery efforts related to the tornado damage). Within 4 days, OK Strong was able to start pushing out crucial information such as rumor control, disaster assistance and displaced animal location.
In an emergency, it’s important to use all available digital channels, including email, text messaging, and Twitter, to keep people informed. But the public sector can take their effectiveness to the next level by using our Emergency Notification System to reach even more people, in more ways (including voice dialing, geo-segmentation, and integration into FEMA’s IPAWS network).
If you have any questions or are interested in learning more about GovDelivery’s Emergency Notification System, download our free brochure, head to our website or contact your dedicated Client Success Consultant.
A Twitter Support Channel: @GovDSupport
Customer service has always been one of our top priorities. Not only do we strive to achieve the fastest resolutions possible, but we also want to make sure solutions are shareable. And sometimes, those resolutions can be delivered in just 140 characters. That’s why we’ve created another way to connect with our knowledgeable Customer Support team: our new Twitter support account: @GovDSupport.
For those on Twitter, you can tweet @GovDSupport with questions, requests for help, or product enhancement ideas, and we’ll respond as fast as we can. We’ll also be posting valuable resources, including new knowledge base articles, helpful blog posts, and more.
If you aren’t members of the Twitter community, you can always get in touch with our customer support team anytime at support.govdelivery.com.
At GovDelivery, we continuously monitor the status of our Digital Communication Management platform and all of its related services. Part of the reason we have over 1000 customers in the public sector is their trust in our products, and we want to further increase that trust by being transparent with the status of our service.
Our new informational page at status.govdelivery.com offers a view of the performance and uptime on the main functional areas of the Digital Communication Management platform, including email delivery, subscriber pages, web services, landing pages and our administrator interface. Use the status legend or click on an icon for more information. Don’t forget to bookmark this page and come back to it to check in on what’s going on under the hood.
We’re excited to give you access to all of these new tools and features and we’re proud to help improve the way you and your organization build your audience and interact with your community.