GovDelivery Fall 2008 Product Release
Recorded Webinar: Gov't Web 2.0: Deploying network collaboration, subscription tag clouds and blogs. It's easier than you might think!
GovDelivery hosted the first webinar in the Fall 2008 Product Release Series - GovDelivery's Web 2.0 Collaboration Network, on August 26. Featured speakers included GovDelivery's CEO, Scott Burns, and Director of Product Development, Brett Berntsen. The webinar was designed to demonstrate how public sector agencies can leverage Web 2.0 technologies to enhance communication and service. Specifically, the speakers focused on how GovDelivery's Web 2.0 features: Collaboration Network, "Discuss This Email" Blog, and Subscription Tag Cloud can help agencies reach the broadest possible audience and cross-promote content with similar agencies.
To view the recorded webinar, click here.
Join us for the next Fall 2008 GovDelivery Product Release webinar:
Beyond mass email: GovDelivery's new On-Demand Mailer - Make every email you send an 'Express' package with assured delivery and tracking.
Americans spend 85% of their online time using email. Billions of emails go across the Internet every day. GovDelivery's On-Demand Mailer (ODM) makes one-to-one communication between government agencies and the public more effective and reliable. GovDelivery ODM turns email into an electronic 'Express' package with assured inbox delivery.
For more information...
Product overview and feature sheets
Government Agencies, Counties, and Cities Use Email Alerts for Weather Emergency-related Events
When urgent events happen, government agencies must focus on responding quickly and effectively. Email can be used to distribute highly-targeted messages to a broad audience; it's capable of efficiently communicating detailed instructions that citizens need during and after emergencies, weather-related incidents or road closures. Email carries the added benefit of having a "viral" impact due to the ease of forwarding
Since September 2007, FEMA has been offering email updates to reach thousands of people when urgent situations arise. To reach citizens in a specific region or location, FEMA utilizes GovDelivery's filter or query feature, allowing the agency to collect not only a subscriber's email address, but their zip code as well. With Hurricane Gustav set to make landfall earlier this September, FEMA utilized its email subscription service to inform 10,000 subscribers in six Gulf Coast states of hurricane-related updates. In the wake of the hurricane, FEMA also created a page on the agency's website to keep residents informed about the status of the storm and the government's preparations. The agency requested that subscribers forward the information to family and friends in the region.
To read a complete case study on how FEMA has utilized GovDelivery's DSM system since launching, click here.
To hear from Eugene Luke, FEMA's Emergency Management Specialist, regarding how the agency utilizes GovDelivery, click here.
FEMA invites you to visit http://www.fema.gov/.
Somerset County, New Jersey uses GovDelivery for flood-related county road and bridge closing and other weather-related announcements such as flood watches and warnings. Emergency alerts became the most popular subscription item when Somerset County experienced flash flooding and needed to alert residents of National Weather Service alerts, road closings and other urgent information.
Somerset County invites you to visit http://www.co.somerset.nj.us/.
To read the most recent press release from Somerset County describing its use of the service, click here.
To view an overview sheet outlining the success that Somerset County has experienced through GovDelivery, click here.
During the October 2007 California wildfires more than 14,000 acres of land and more than 350 structures were destroyed in San Bernardino County alone. San Bernardino County published press releases informing residents of the declared local emergency, warning them of the smoke and its potential dangers, and drawing their attention to relief efforts for the fire victims. During the month of October the number of email subscribers experienced a 30 percent increase and GovDelivery sent out nearly 20,000 emails on behalf of the County.
San Bernardino County invites you to visit http://www.co.san-bernardino.ca.us/.
To view an overview sheet outlining the way that San Bernardino County utilizes GovDelivery's system, click here.
DisabilityInfo.gov and GovDelivery Celebrate 18th Anniversary of ADA
DisabilityInfo.gov and GovDelivery recently recognized the 18th anniversary of the Americans with Disability Act. Through GovDelivery, DisabilityInfo.gov has sent more than 2.7 million email messages regarding benefits, education, employment, housing and health.
"DisabilityInfo.gov was launched almost six years ago as a resource for the nearly 50 million people with disabilities in the United States. We are proud that more than eight million visitors, including nearly 27,000 people who have signed up for email subscriptions, have benefited from the information DisabilityInfo.gov offers."
-Kevin J. Connors, Program Director
U.S. Department of Labor, Office of Disability Employment Policy
To read the full press release, click here.
To view an overview sheet outlining the results DisabilityInfo.gov has realized through GovDelivery, click here.
TRICARE Beneficiaries Can "Stay Alert" Through New Electronic Delivery Service
TRICARE is the health care program serving active duty service members, National Guard and Reserve members, retirees, their families, survivors and certain former spouses worldwide. From the latest beneficiary newsletters and changes in coverage, to pharmacy updates and news releases, all 9.2 million TRICARE beneficiaries now have an easy way to stay informed by email.
Subscribers can choose alerts by topics or beneficiary category and delivery is safe and secure - an email address is the only information collected. Subscribers also have a unique page they can manage 24/7 and they can choose to be notified as soon as news or benefit changes are posted, or select daily, weekly or monthly updates.
"One of our highest priorities is communicating with our beneficiaries and providers. Email is now the method most people use to receive news and that will only continue to increase. This new service helps us take advantage of the technology."
- Army Maj. Gen. Elder Granger, deputy director of TRICARE Management Activity
To read the full Tricare press release, click here.
To read Stay up-to-date with e-mails from Tricare, published in Navy Times, click here.
Burns: The not so invisible hand
GovDelivery chief executive officer and co-founder Scott Burns wrote an opinion piece in response to a recent paper from Princeton University's Center for Information Technology Policy. Burns position paper was published by Federal Computer Weekly on August 4, 2008 and argues the importance of federal website managers in raising program awareness and improving the government-citizen relationship. Burns goes on to say that Web managers should be given more authority to take advantage of the best technologies, at low cost and low risk, rather than limiting their role.
To read the full opinion piece, click here.
GovDelivery Hires Federal Consulting Vice President
GovDelivery has hired Barbara J. "Bobbie" Browning as the vice president of federal consulting, serving as federal e-government advisor.
"With Bobbie's extensive experience in bringing innovative software solutions to federal agencies, strong industry relationships and passion for the government's mission, we knew that she was the right person for this role," said Scott Burns, co-founder and chief executive officer for GovDelivery.
Browning comes to GovDelivery with more than 25 years of federal information technology experience. As vice president, public sector, she grew Fast Search & Transfer (FAST) Inc's federal practice from a single customer to numerous government enterprises in excess of $2M in revenue, with a pipeline of $8 million.
To read the full news release here.
Indiana Implements e-Subscription Management Service Statewide
The state of Indiana announced its statewide implementation of GovDelivery's email subscription service. Indiana citizens, businesses and visitors can now find subscription options on more than 20 agency websites, including the Lieutenant Governor's Office, Bureau of Motor Vehicles, Indiana State Police and Department of Workforce Development. Indiana plans to roll out the e-subscription service to 75 executive branch agencies and will work with legislative and judicial branches and separately elected officials.
"This communications tool allows us to quickly and efficiently deliver updates of user-selected information to the public. Real-time information sharing is critical to keeping the public informed, safe and healthy."
-Gerry Weaver, Indiana's chief information officer
On August 28th the Director of Communications for Indiana's Office of Technology, Mehgan O'Connor hosted a webinar - State of Indiana: Expanding eGovernment and Transforming the Way Government Agencies Serve the Public.
The webinar addressed Indiana's eGovernment initiatives to expand service to citizens while still addressing issues of tighter budgets, legacy systems and higher public expectations.
The state of Indiana implemented a complete site redesign creating a more customer-centered portal and consistent branding among all of Indiana's state agencies. And so, IN.gov was born. The state of Indiana then launched GovDelivery's Email and Digital Subscription Management service in an effort to expand its online services to make it easier for citizens to get the information they want and need. Indiana's "email wireless updates" service allows the state to reach out to the public proactively with automatic email and wireless device updates. This service also allows the state to leverage its website content for all agencies by cross-promoting each agency’s subscription items to all site visitors upon signup. Following implementation of GovDelivery, agencies experienced a 20% increase in website visits and savings of $2000 annually for small to medium size agencies, with upwards of $8000 for Indiana's larger state agencies.
To view the recorded webinar, click here.
To read the full press release, click here.
Indiana agencies that have implemented GovDelivery and the metrics to-date, click here.
The state of Indiana invites you to visit http://www.in.gov/core/subscriptions.htm to register to receive updates from any of the more than 20 Indiana state agencies that have launched GovDelivery.
Arizona Department of Transportation Offers New Service to Keep Drivers, Riders and Community Informed
Arizona Department of Transportation has launched an email subscription service that allows users to choose the information that they want to receive. Subscription options include Valley Freeway corridors updates, weekend freeway restrictions, news releases, State Transportation Board meeting updates. For weekend freeway closures and restrictions users can opt to receive wireless updates, delivered directly to their cellphone.
"ADOT is looking at innovative ways to better connect to our customers, providing them with customized information to make their commute quicker or to help them track a nearby highway construction project."
-Matthew Burdick, Arizona DOT
Director of ADOT's Communication and Community Partnerships Division
Since launching GovDelivery in June 2008, Arizona Department of Transportation has:
To sign up for the free service, visit www.azdot.com and click on the "Email Updates" button.
To read the full story at AZCentral.com, click here.
To view an announcement of the subscription service published to EastValleyTribune.com, click here.
Oakland County, Michigan; the City of Riverside, California; and the City of Rochester, Minnesota are recognized by the Center for Digital Government as Best of Web nominees and winners.
The Best of the Web is an annual competition that judges government and education Web sites on the quality of Web-based delivery of public services and information. It recognizes Web sites that have achieved excellence in the use of cutting-edge technology, ease of navigation, intuitiveness of citizen interaction and cost savings. The winners were honored at the 12th annual awards gala on Sept. 12 in Hollywood, Calif.
To read the full press release congratulating award winners and nominees, click here.
Oakland County, the City of Riverside, and the City of Rochester invite you to visit their websites and experience GovDelivery's email subscription service for yourself.
For a full list of Best of the Web (BOW) winners or to learn more about BOW, visit the Center for Digital Government.
News & Events
Beyond mass email: GovDelivery's new On-Demand Mailer - Make every email you send an 'Express' package with assured delivery and tracking.
Don't Miss This Free Live Webinar with Q&A
Thursday, November 13
Americans spend 85% of their online time using email. Billions of emails go across the Internet every day. GovDelivery's On-Demand Mailer (ODM) makes one-to-one communication between government agencies and the public more effective and reliable. GovDelivery ODM turns email into an electronic 'Express' package with assured inbox delivery.
Join us for the second of the Fall 2008 GovDelivery Product Release webinars. Presenters include Scott Burns, GovDelivery's chief executive officer, and Brett Berntsen, GovDelivery's Director of Product Development. This webinar will address the new product release of GovDelivery's On-Demand Mailer and more.
Title: Beyond mass email: GovDelivery's new On-Demand Mailer - Make every email you send an ‘Express' package with assured delivery and tracking.
Date: Thursday, November 13, 2008
Time: 10:00 am CST
GovDelivery Technology Webinar Series:
Getting to the Inbox: How email messages go through a virtual maze to get to your target audience.
Everyday, government entities around the country send millions of emails to the public through the GovDelivery Email and Digital Subscription Management Platform. Message delivery is complex. Emails go through a virtual maze before arriving at a given destination.
This webinar will walk through the details of how emails are delivered. We will discuss how your emails get through to the intended recipients in a safe and efficient manner. We will also discuss certified email delivery, avoiding spam traps, phishing, bounce processing, open and click through reporting, and the GovDelivery On-Demand Mailer. Brent Kastner, Director of Operations at GovDelivery will lead the Webinar and take your questions.
Title: Getting to the Inbox: How email messages go through a virtual maze to get to your target audience.
Date: Friday, December 5, 2008
Time: 11:00 am CST
For more information on upcoming events, visit http://www.govdelivery.com/events.php.
GovDelivery Reach the Public Blog and How to Find Us in Web 2.0
Please join the conversation at our blog: www.reachthepublic.com
A blog about government-to-citizen communication, latest trends, and other e-government issues.
Use the links below to find GovDelivery on Facebook, Plurk, Twitter and Identi.Ca!
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