According to a recent survey conducted by the Government Business Council, 60% of government executives describe citizens’ attitudes toward government as “frustrated.” Citizen expectations have increased, as changing communications and technologies have enhanced private sector customer service. The public simply expects all levels of government to offer similar high-quality citizen service.
If your government organization is struggling to keep up with ever-increasing citizen requests, GovDelivery Citizen Service Management (CSM) can help. This Cloud-based software solution captures, routes and manages all forms of requests. With its easy-to-use web interface, GovDelivery CSM streamlines routine tasks and allows government organizations to initiate citizen outreach programs.
GovDelivery CSM ensures that information is available and that your public sector organization has the tools to serve citizens quickly and efficiently, helping to improve communications between your agency and your stakeholders while saving time, money, and resources. Contact us today for more information or download our The State of Customer Service Management: A look at government needs white paper.