Central Bedfordshire

Central Bedfordshire Council was recognized for reaching nearly 60,000 residents with multiple service area updates and achieving an 89% public satisfaction rate.
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Suffolk County Council

Suffolk County Council was recognized for their innovative use of integrated digital communications to drive active citizen engagement and deliver proactive notifications that keep the public safe and informed.
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Small Business Administration (SBA)

The U.S. Small Business Administration finished rolling out GovDelivery Digital Communication Management (DCM) nationally to their field offices in Q1 2012. SBA also completed building a full set of DCM Advanced Bulletin Editor templates that support SBA’s different communication needs and branding efforts by providing a common standards and design for all of their updates.
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Military Health System

In 2011, MHS provided outstanding communications with timely, targeted and engaging messages. In 2011 alone, 19,342,631 email bulletins were sent on 311 topics, across all of MHS accounts. This leads to the nation’s military personnel and their families being healthier, more engaged in health decisions, and more aware of the services a grateful nation makes available.

Federal Winner

Social Security Administration (SSA)

The Social Security Administration significantly expanded its reach in the 4th quarter of 2011, increasing their new subscribers by 95 percent from the previous quarter. Having already built an impressive subscriber base of over 1 million by mid-March 2011, the SSA continued its drive to reach 90 percent of the U.S. population covered by Social Security. The SSA W-2 News topic reaches almost 920,000 subscribers and the agency’s expansion into outreach to Spanish-speaking subscribers will continue to drive growth.

Federal Winner