Increase Ridership, Decrease Customer Service Costs
Proactive communication through digital channels help:
- Reduce service costs
- Increase quality of service provided
- Enhance customer satisfaction
- Engage with riders more frequently and effectively
Using technology such as text messaging enhances your ability to connect with riders in real time about information & services that are important to them including:
- Schedule changes
- Route changes
- Construction projects
- Fare information
- Gaining access to events
We are always working to provide information to the public as efficiently and effectively as possible. By moving to an electronic format, we can provide many more issues with more timely information for a fraction of the cost of a print newsletter.
– Curtis Myles, Deputy General Manager, Regional Transportation Commission of Southern Nevada
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