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GovDelivery Help and FAQs

For additional help, or to unsubscribe, contact GovDelivery subscriber support at support@govdelivery.com, or call 800-439-1420.

Frequently Asked Questions

General

  1. What is GovDelivery?
  2. Will it cost me anything to sign up/subscribe?

Accessibility

  1. What steps has GovDelivery taken to make this form accessible?
  2. What do I do if I can't access the form or where can I get more information on accessibility for this form?

Process

  1. What is a User Profile and why do I need to create one?
  2. How will I receive the updates?
  3. How can I request updates for content not offered here?
  4. Do I need any special software to sign-up or subscribe and/or receive documents?

Security

  1. How will my information be used?

Troubleshooting

  1. I received a PDF file as part of an update message and it opens a blank window. Why?
  2. My email address is changing; can I receive updates at my new address?
  3. Why don't the links work in any of the email bulletins that I receive?
  4. I forgot my password. How can I reset it?

General

Q: What is GovDelivery?

A: GovDelivery Email Subscription Management is the world's leading email subscription management system designed specifically for the public sector. It empowers organizations to provide citizens with better service and access to relevant information by proactively delivering new information through email and wireless alerts. If you have a specific question or suggestion for this site or service, you may email us at support.

Q: Will it cost me anything to sign up/subscribe?

A: No. The subscription service is a free offering.

Accessibility

Q. What steps has GovDelivery taken to make this form accessible?

A. GovDelivery has taken several steps to ensure the forms used on our site are fully accessible. We have enlisted the services of an independent third party who has conducted independent tests and audits of all our forms. We have also implemented their advice to ensure our forms meet and exceed Web Content and Accessibility standards (WCAG 2.0). GovDelivery is very proud of its ability to meet the accessibility standards of the Americans with Disabilities Act.

Q. What do I do if I can't access the form or where can I get more information on accessibility for this form?

A. GovDelivery has taken several steps to ensure the forms used on our site are fully accessible. We have enlisted the services of an independent third party who has conducted independent tests and audits of all our forms. We have also implemented their advice to ensure our forms meet and exceed Web Content and Accessibility standards (WCAG 2.0). GovDelivery is very proud of its ability to meet the accessibility standards of the Americans with Disabilities Act.

Process

Q: What is a User Profile and why do I need to create one?

A: A User Profile contains the information necessary to send you the information you request. It consists of your email address and an optional password, and is required if you want to subscribe to content updates by email. A User Profile is not necessary to browse content or to view information on the website.

Q: How will I receive the updates?

A: If you subscribe to a particular piece of website content you will receive an email when that content is updated. The email may contain new site information, or more frequently it contains a link back to the web page/content you subscribed to.

Q: How can I request updates for content not offered here?

A: Send a request to support. Make sure you specify the content, including URL, and a complete title or description for the content.

Q: Do I need any special software to sign-up and/or receive updates?

A: Updates will be delivered via email, so a valid email address is a requirement. Most updates also include a link to a web page, so a web browser is also recommended.

Security

Q: How will my information be used?

A: Your information will be used strictly to keep a record of your subscriptions, and to deliver your updates on requested web content.

Troubleshooting

Q: I received a PDF file as part of an update message and it opens in a blank window. Why?

A: There are many potential causes for this behavior. One possible remedy is to uninstall Adobe Acrobat/Reader and then reinstall the latest version, even if your software is completely up to date. You can download that here. If you use Internet Explorer, you may find an explanation here.

Q: My email address is changing; can I receive updates at my new address?

A: You can modify your User Profile to change your email address at any time. From any previous email, look for the link to User Profile, which will open a new browser with your profile. You'll need to log in and provide your password (if you previously selected one). Be sure to save any changes you make to your profile, and look for a confirmation message when you are finished.

Q: Why don't the links work in any of the email bulletins that I receive?

A: There are several possible reasons for this, depending on your software and email settings.

Q: I forgot my password. How can I reset it?

A: If you are presented with a password entry page (as seen below), use the Forgot your password? section to have a reset email sent to your address. The email will contain a link allowing you to set a new password. Retry your process after setting a new password.

Help
If you have questions or problems or need assistance, please contact support@govdelivery.com.