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GovDelivery Digital Communication Management - Privacy Policy

What is GovDelivery Digital Communication Management (DCM)?

GovDelivery DCM is a hosted Web application that allows public sector and other organizations to improve distribution of documents and information. GovDelivery DCM is accessed through client organization websites and is used to manage interest in specific topic areas and disseminate information via email, text messaging, RSS and other digital media.

What information does GovDelivery DCM collect? How is that information used?

GovDelivery DCM collects and stores the information required to deliver services to users. In most cases, this is limited to email address and subscription preferences. Some organizations using GovDelivery DCM may also ask users to protect their information with a password and/or request other information to better communicate.

Information you provide when using GovDelivery DCM:

GovDelivery uses this information:

GovDelivery never shares information gathered through our clients with third parties for promotional purposes.

In some cases, client organizations using GovDelivery DCM have ownership of the information and its privacy and use is subject to that client organization's separate privacy policy. GovDelivery will also share this information with outside parties as required by law.

Other information about you

In addition to information you provide (email address, password, subscriptions, preferences), GovDelivery DCM uses technology to determine what type of browser is being used, the website from which users enter GovDelivery DCM, and which GovDelivery pages are viewed. This technology does not identify users personally — it simply helps to compile statistics about our visitors and use of GovDelivery DCM. GovDelivery, Inc. uses these statistics and shares them with third parties only to improve our website design and content and in connection with marketing programs.

GovDelivery DCM message analytics track email message open rates and link click-throughs by message recipient. This information is used only by client organizations and for the evaluation of message effectiveness and interest.


GovDelivery DCM utilizes session cookies to ensure seamless continuity between screens in a single session. Session cookies are not shared with other websites, do not track or store personal information, and expire as soon as the user closes the active browser.

What if you do not wish to have your information stored by GovDelivery for any reason or purpose?

If you have submitted information to GovDelivery DCM and would prefer that GovDelivery not store your information for any purpose, simply visit GovDelivery to cancel your subscription and delete your profile. You can also request removal by sending an email to REMOVE stating your request. GovDelivery, Inc. will act promptly to honor your request.


GovDelivery does not knowingly collect personally identifiable information from children under the age of 13. If a child has submitted personally identifiable information to GovDelivery DCM, we ask that a parent or guardian send an email to SUPPORT with the child's name and/or email address and we will do our best to delete the information from our files.

Your Consent

By using the GovDelivery website, you consent to our use of the information you provide to us as described in this Online Privacy Policy. As GovDelivery, Inc. implements new technology and introduces new services, we will update our Online Privacy Policy, so you are encouraged to review it often.

EU Safe Harbor

GovDelivery, Inc. abides by the EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding collection, use and retention of data from the European Union.


Secure Sockets Layer (SSL)

GovDelivery DCM uses Secure Sockets Layer (SSL) to encrypt personal information before it travels over the Internet. SSL technology is the industry standard for secure online transactions.


What steps has GovDelivery taken to make this form accessible?

GovDelivery has taken several steps to ensure the forms used on our site are fully accessible. We have enlisted the services of an independent third party who has conducted independent tests and audits of all our forms. We have also implemented their advice to ensure our forms meet and exceed Web Content and Accessibility standards (WCAG 2.0). GovDelivery is very proud of its ability to meet the accessibility standards of the Americans with Disabilities Act.

Please contact GovDelivery by email at We are committed to accessibility and will work hard to provide any specific help you may need.

What do I do if I can't access the form or where can I get more information on accessibility for this form?

Please contact GovDelivery by email at We are committed to accessibility and will work hard to provide any specific help you may need.