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Technical Support Specialist

Position Summary

The Technical Support Specialist works within the Support group to provide second-level technical support on production software.

The Technical Support Specialist is a detective whose knowledge in relational databases, UNIX scripting, web application administration, and general knowledge of Internet communication protocols provides a valuable insight for solving problems. This position provides a bridge between customer support, technical operations, client implementation and product development.

The successful applicant will be customer focused, have a good technical aptitude and excellent communication skills.

Responsibilities
  • Provide second-level technical support for GovDelivery production software
  • Create custom reports and SQL to fulfill customer requests
  • Provide detailed bug and enhancement requests to the Development Team
  • Participate in rotating on-call application support
Requirements
  • Technical degree in Computer Science or related field (2 yrs) or equivalent experience
  • Excellent organization skills
  • Technical customer support experience
  • Strong communication skills
  • Experience working with the UNIX command line
  • Experience in advanced HTML methods
  • Experience working with Oracle or SQL
  • Self starter
Secondary Candidate Requirements
  • Experience working with enterprise SaaS or web-hosted software
  • Experience with email technologies on the server and client side
  • Experience with scripting languages in UNIX
  • Experience with a ticketing system such as SalesForce or a bug system
  • Experience in the Java or Ruby programming languages



To apply for this position, send your resume to:

GovDelivery, Inc.
Attn: Human Resources
408 St. Peter Street, Suite 600
Saint Paul, MN 55102
-or-
careers@govdelivery.com

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