Position Summary
The Technical Support Specialist works within the Support group to provide second-level technical support on production software.
The Technical Support Specialist is a problem-solver whose knowledge, experience and skill set will provide a valuable bridge between customer support, technical operations, client implementation and product development.
The successful applicant will have an absolute passion for customer satisfaction and be able to work under tight deadlines.
Responsibilities
- Provide second-level technical support for GovDelivery production software
- Participate in rotating on-call application support
Requirements
- Technical degree in Computer Science or related field (2 yrs) or equivalent experience
- Excellent organization skills
- Technical customer support experience
- Strong communication skills
- Experience working with the UNIX command line
- Experience working with databases
- Self starter
Secondary Candidate Requirements
- Experience working with enterprise SaaS or web-hosted software
- Experience with Email technologies on the server and client side
- Experience with scripting languages in UNIX
- Experience with a ticketing system such as SalesForce or JIRA
- Experience in the Java or Ruby programming languages
- Experience in advanced HTML methods
Compensation
This position is critical to the success of our business and the compensation package will be tailored to the candidate commensurate with candidate's experience and skills. Benefits include paid vacation and holidays, medical and dental plan, and matching 401(k).
To apply for this position, send your resume to:
GovDelivery, Inc.
Attn: Human Resources
408 St. Peter Street, Suite 600
Saint Paul, MN 55102
-or-
careers@govdelivery.com
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