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Improving Communication and Service: Government Agencies Leading the Charge

April 17, 2008
9:00 am - 2:30 pm CDT
Radisson Hotel and Suites | Travis I & II
111 East Cesar Chavez at Congress
Austin, TX

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Join us for the latest information on citizen communications as Texas cities, counties and state agencies meet to discuss their citizen communication goals and their experiences with GovDelivery. This seminar and user group meeting serves as an open discussion for any agency interested in improving citizen communication, increasing web traffic and increasing citizen satisfaction.

This special event is a unique opportunity to gain insight and participate in a roundtable discussion with other Texas agency attendees.

At this conference you will:

  • Hear what other agencies are doing to improve citizen communications and information sharing
  • Learn about the future of information sharing through "Networking" with other agencies
  • Learn best practices and trends in email and digital communication, privacy, and security
  • Network with peers and learn from leading agency case studies

Who should attend:

  • E-Government Team Members (Web Managers, Web Content Managers, and others)
  • Communications and Public Affairs Staff (City Manager, County Administrator, PIO, Department Heads and others)
  • Information Technology Staff and Webmasters (CIO, CTO and others)

Space is limited so please register early!

Agenda

9:00am - 9:30am Registration & Continental Breakfast
9:30am - 10:15am Welcome & Introductions

Keynote: Government & Improving Communication
Andy Saenz, Director, Agency Communications
Texas Commission on Environmental Quality

  • Overview of TCEQ
  • Communication Goals & Challenges Faced
  • Working with other agencies, regional offices and the public
  • Utilizing Technology to Improve Service to Citizens and Other Agencies
10:15am - 10:30am Break
10:30am - 11:00am City of Sugar Land
Chad Ostroff, Web Coordinator
  • About the City of Sugar Land
  • City Website and Email subscription - how technologies work together
  • Sugar Land website and system in use
11:00am - 11:30am Texas Department of Transportation
Ann Zeeck, Community Relations Officer
  • About TX DOT
  • Communication Goals
  • Challenges - Then & Now
  • Objectives & Results - implementing email subscription
  • Demonstration of TX DOT email service
11:30am - 12:30pm Lunch & Networking
12:30pm - 1:30pm GovDelivery User Group
Sarah Heikkila, Director of Client Services
  • Optimizing your GovDelivery System
  • Q&A
1:30pm - 2:30pm GovDelivery User Group
Brett Berntsen, Director of Product Management
  • New Product Features: Network Collaboration - Newsletters and more...
  • Q&A

 

If you have questions or comments, please contact:
Jennie Olson, Director of Marketing
651-757-4111
jennie.olson@govdelivery.com.

See you there!

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