Success Stories

This communications tool allows us to quickly and efficiently deliver updates of user-selected information to the public. Real-time information sharing is critical to keeping the public informed, safe and healthy

-Gerry Weaver, Indiana's former Chief Information Officer, State of Indiana

NSF: Efficiently promoting the progress of science, health and national defense

Situation

The world of science is dynamic, and also one that is reliant on timely information sharing. It is vital that the National Science Foundation (NSF) remain in constant communication with its agency partners-the scientific community, Congressional staff and interested members of the general public. The mass of vital communication has consistently proven to be a draw on resources, and the agency needed an easy solution for providing stakeholders with immediate and transparent access to key information.

Solutions

NSF is part of a tight-knit group of federal agency partners and looked to leverage those partnerships in improving its proactive communication. The GovDelivery Network assumes the public may be interested in related agencies’ work and allows subscribers to sign up from multiple sources the first time they register as a subscriber. NSF subscribers are exposed to subscription topics from the National Aeronautics and Space Administration, Library of Congress, Los Alamos Laboratory and Energy.gov. Conversely, loyal users of these agencies’ resources have been exposed to NSF’s subscription topics, and NSF is now able to reach and attract a brand new audience.

Results

There are now more than 121,000 individuals receiving NSF Updates on nearly 200 unique topics including the NSF Current Newsletter, funding opportunities, new multimedia offerings, and upcoming events. Between January 1, 2010 and March 31, 2011, 93.5-million relevant messages were delivered directly to subscribers.

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