Success Stories

Decrease in the number of calls. Again, people don't call when new information comes out. They actually get an email, they can go straight to the page pertaining to that information that they subscribe to and it decreases the workload for the people, like the receptionists, within the actual department.
-Chad Ostroff, Webmaster, City of Sugar Land

San Ramon recalls broad audience with dynamic widget

Situation

The city has a population of more than 59,000 residents that the city needs to engage with on a consistent basis, without bombarding residents with irrelevant information or using city resources inefficiently. To promote its local services, the city sought to improve communication with residents while fully leveraging its website.

Solutions

When announcing the launch of the city’s public service alert system, Mayor Abram Wilson spoke highly of the solution: “We’re very proud to be the first city in Contra Costa County to offer this kind of service to our citizens. It exemplifies our ongoing commitment to provide efficient delivery of quality public services to those who live and work in San Ramon, through an accessible and responsive city government. The city is constantly looking for innovative ways to expand and improve our digital community. This new system offers personalized email and text message updates about our city, putting you in control of the types of information you receive, the time frame in which it is communicated, and the means by which it is delivered.”

Results

More than 21,600 residents are currently subscribing to receive city information through the GovDelivery service and more than 1.1 million messages have been delivered since implementing this solution. Relevant updates are automatically delivered directly to a resident’s email inbox and/or cell phone through an SMS text message.

Download PDF