Government 2.0 is a Hot Topic

Everyone is talking about and writing about government 2.0 recently.

There was a great write up in FCW with a panel interview that included Bev Godwin from and others.

There was another post on that provided an "Insider's Perspective" on government 2.0.

My company, GovDelivery, has made a big push into Web 2.0 in the past year.   We've found a lot of enthusiasm from our clients in a few key areas.

    1. Collaboration: Using the Web 2.0 concept of "mashups" to present the citizen with "one stop shopping" for government information.  Another Web 2.0 concept, Software as a Service, SaaS, makes mashups a lot easier.

      Example: Use the Get Email Updates link on this DHS page and watch how you are walked through a subscription process that brings together many agencies including some outside DHS. [This is my only example that is "powered by" GovDelivery)

    2. Distribution: Enabling websites, RSS feeds, and email alerts with forwarding and posting capabilities that allow citizens to repost publications and announcements to social networks, tagging sites, blogs, etc.

      Examples: Visit and look in the upper right for a simple widget that allows you to repost content or tag it using social networking sites.  Another great example is the FBI Widget Tool.

    3. Aggregation: Bringing together content by using tag clouds and other tagging approaches

      Examples:  See right side of NASA homepage; CDC has also experimented with tag clouds.

    4. Blogging: Posting content updates or more colorful blog-style entries and allowing citizens to comment. 

      Examples: Local government excels here with more blogs than I could possibly list for Mayor's and elected officials (take a look here).  These officials are embracing Web 2.0 in campaigns and they bring the same concepts into office.  One interesting blog is the DC Summer Intern Blog.

      In federal government, for all the discussion and fear around blogging, there are some truly terrific examples (and no disasters that I know of).  DoD sets the standard, but TSA, GovGab, and the Secretary of Transportation are also running exceptional blogs.

In short, for all the discussion about risks, government 2.0 (aka, government's embrace of Web 2.0) is already here.  In many cases, government is further along than private industry in embracing Web 2.0

Sure, some agencies are further along than others, but the progress and momentum is amazing.  Remember, these concepts are all relatively new. 

Additional resources:

  • If you're interested in blogging, you must read "Naked Conversations"
  • The Federal Consulting Group recently hosted a Webinar on Government 2.0 where I participated along with FEMA.  Register for a recorded version of this here
  • Janice Nall from the CDC discusses their strategy here

If you're interested in this topic, we have another upcoming Webinar on Government 2.0.   

Our webinars are focused on how governments can use our platform to take advantage of some of these concepts, but we've received good feedback that we don't lay the sales pitch on too hard, and anyone is welcome to attend.


Joe FedWeb

It’s interesting how you left out the Sharing webspace (Youtube, Flickr, etc.), where Govt. is already participating and doing a lot of posting. I’m sure you can figure out a winning biz model for your company involving this very important aspect of Social Media.
Blogger’s Note: Thank you for this comment and for helping correct a typo in this entry!

Scott Burns

This is a great comment. We will look for good examples of agencies using YouTube & Flickr as those are terrific examples of areas where there is great potential.


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