Blog

Citizen Engagement at the Department of the Interior

If we asked you a few years ago what the U.S. Department of the Interior is and what it does as a government agency, would you know? In 2009 after conducting research about this very question, the Interior realized that for the vast majority of the public, the answer was a resounding “no.” The Interior’s…
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Is Mandatory E-Government Possible?

By Steve Ressler, Founder of GovLoop  Last month, I was about to attend a fascinating session at the 49th session of the Public Governance Committee at OECD in Paris entitled “Innovative Technologies for Improving Public Sector Governance.” Over the course of the day, there were a number of fascinating presenters, including Digital Mexico Group, Behavioral Insights Group…
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Launching a Mobile App Part 2

By Amy Larsen, Client Success Consultant Congratulations, you’ve created an app! Your team spent months planning and developing your product, you’ve probably engaged some key stakeholders to get feedback on your beta version, and now you’re ready to launch. We previously talked about what it takes to successfully plan a public sector app, but even…
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Avoiding the Internet Explorer Security Vulnerability

Earlier this week Microsoft confirmed that every version of Internet Explorer has a security vulnerability following an attack on the popular browser.  The vulnerability from this attack occurs for those using Adobe Flash with Internet Explorer. So what can you do if you’re using Internet Explorer within your organization? As of right now there’s only…
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Launching a Mobile App in Government Part 1

By: Amy Larsen, Client Success Consultant at GovDelivery  Navigating the land of mobile application development can be a challenge, even for government agencies with sizeable budgets and plenty of talented resources.  After you overcome the hurdles of planning, development, and testing your app, you’ll have to decide how to launch, market, maintain and drive more…
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Spring Cleaning Your Email Design

There comes a time in every homeowner’s life—the months of March, April, and May, to be exact—when you’re forced to stop, look around you, and realize that the cobwebs in the corner and the dryer that’s spitting flames can no longer be ignored. It’s that magical time of year when the brooms come out and…
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Ignore the Emergence of Impact Communications at Your Own Risk

Sometimes you can see the sunset, and it is a beautiful thing.  But when the sun is setting on your role and your ability to contribute to the organization you serve, it’s troubling.  That is happening for many public sector communicators, and there is still time to change and turn this disappointing sunset into a…
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4 Reasons to Ditch Your Listserv

Communicating important information to stakeholders is a huge responsibility for public sector organizations. In order to do this effectively, the method of sending those communications must be up-to-date with current technologies. Failing to do so can have a detrimental impact for any organization trying to efficiently reach its stakeholders.  An example of an outdated technology still…
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Information gathering to better serve your audience

Businesses are discovering that their audience is willing to share personal information with them under certain conditions, so can government communicators collect the same information to better serve stakeholders? A recent SDL report shows that different groups are comfortable sharing personal data, such as gender, age, income, and hobbies, to get more personalized offers. As government…
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